Technician, Support and Safety Assessment
Description of Work Unit
The Office of Support and Safety Assessment is committed to Colorado State University values by promoting the health and safety of the campus community and fostering the health, well-being, and successful experience of community members. Our purpose is to support community members in times of crisis; foster a safe and welcoming community; identify and respond to people of concern; prevent, assess, and manage threats to community safety; provide resources to community members. Support and Safety Assessment oversees Tell Someone, the Student Consultation Team, Employee Consultation Team, the Select Agent Suitability Program, and Title IX programs.
The Office of Support and Safety Assessment collaborates extensively with other units across the University to create and implement policies, processes, and programs that support educational and professional success, safety, and equity for all members of the University community.
This position provides technical support for the Interpersonal Violence & Response Programs in the Office of Support & Safety Assessment, working closely with Title IX investigators to enhance constituent experience, interactions, and efficiency in compliance with University policies as well as federal, state, and local laws. This position will assist the Title IX investigators through active documentation of investigative processes, including live transcription of statements given to investigators while observing, determining, and documenting relevant information; developing, implementing, and revising as needed best methods of maintaining records and documentation; providing exemplary customer service to constituents contacting or visiting the office for interviews or to give statements; scheduling and maintaining calendars for the Title IX investigators with consideration for priority of appointments and needs of the office.
This position will be required to follow established work procedures and operate within formulated guidelines and deviation from such requires approval of the Lead Title IX Investigator who is Work Lead and has oversight responsibilities for the Interpersonal Violence & Response Programs area.
To be considered for this position, candidates must have:
Two full-time years of work experience within an office, utilizing technical information to discern and report outcomes.
Two years of college, university or non-correspondence school course work that relate to the job duties.
- Please note, to use this substitution, transcripts, either official or unofficial must be attached.
Highly sought applicants will have:
- Experience utilizing case management system, such as Maxient in designing and executing queries; determining relevant data and statistics for inclusion in annual analysis/reports of services to include federal requirements of Clery reporting.
- Familiarity with Clery reporting requirements and tracking.
- Familiarity with trauma informed practices and interviewing techniques to be able to record pertinent data during investigative interviews
- Familiarity with trauma informed practices to apply during interactions and communications with parties involved in process
- Ability to stay current on applicable federal and state laws, regulations, and guidance to meet the needs of supported positions and maintain accuracy of records in accordance with University policy.
- Demonstrated customer service abilities, including flexibility, patience, and the ability to de-escalate potentially heated situations.
- Demonstrated written and verbal communication skills.
Essential Job Duties
Job Duty Category Investigation Support Duty/Responsibility
- Discern relevant information to record and document pertinent facts from investigation participant and witness interviews, observing, listening, and transcribing statements in real time.
- Generate statement transcripts and draft investigative report summaries.
- Critically analyze investigative materials for compliance with Title IX, VAWA, the Clery Act, and University Policy.
- Maintain and preserve confidentiality through processes.
- Generate, distribute, and document communications through the investigative process, including communicating with impacted and responding parties and witnesses.
- Use established policies and procedures to identify information that can be shared and with whom and elevate information requests appropriately.
- This position will obtain knowledge one-on-one training from staff in the Interpersonal Violence & Response Programs area, as well as training from outside agencies through webinars, seminars, and conferences, in areas to include, but not limited to: Title IX, VAWA, the Clery Act, CSU Student Code of conduct.
Percentage Of Time 60 Essential Job Duties
Job Duty Category Data Management Duty/Responsibility
- The ability to successfully perform in this position requires the aptitude to achieve proficiency in data entry and utilizing various software programs including, but not limited to: 1.) Maxient, 2.) Aries, 3.) Titanium, 4.) Microsoft Office Products (Word, Publisher, Access, Excel, Powerpoint, Outlook), and 5.) Internet Explorer.
- Maintain records for tracking reports, incidents, and investigations. Identify relevant data points for reporting statistics and maintaining process timelines to enhance efficiencies. Examples include utilizing Maxient database to document communications, establish tags for tracking incidents and demographics, design query rules to create reports.
- Determine the most efficient means for records retention of investigative files in accordance with federal and University guidelines, and to meet the needs of supported positions; this includes developing and revising methods for creation and maintenance of accurate and current records of reported incidents of sexual misconduct and/or interpersonal violence provided by supported positions.
- Compile statistics from office data and records for the University’s Campus Safety (Clery) report.
- Maintain current knowledge of applicable laws and policies as they pertain to categorization and record management.
Percentage Of Time 30 Essential Job Duties
Job Duty Category Administrative Duty/Responsibility
- Provide administrative support to Title IX Investigator positions, especially assisting in communications, scheduling, and customer service.
- Determine appropriate responses and communications based on confidential and privacy concerns to various inquiries from both internal and external constituents. Prioritize requests of constituents with competing urgent priorities.
- Schedule and reschedule meetings/appointments, often on short notice. Prioritize scheduling requests using judgement around competing urgent priorities.
- Interacting with customers who may exhibit unusual (rude, out of the ordinary) behavior due to the nature of business conducted within the office; handling and determining proper routing of confidential and sometimes urgent information.
- Serve both internal and external constituents in an equitable, impartial and confidential manner.
Percentage Of Time 10
Special Instructions to Applicants
APPLICATION INSTRUCTIONS AND INFORMATION
- Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.
- Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience.
- The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.
- If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.
- An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
- An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
- Positions requiring a degree or if using education as a substitution for work experience (eg: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.
- When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.
- Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
**Please see the Required Documents section of the posting.
- The selection process for State Classified positions may include an exam(s), which requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
- All status updates for this position will be sent via email from firstname.lastname@example.org. In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.
- Pertinent updates to your Application status can be obtained by logging into your application account at https://jobs.colostate.edu
DEPARTMENT CONTACT INFORMATION
- Please check the Help link online at https://jobs.colostate.edu/help/ for assistance on your application or for answers to Frequently Asked Questions.
- All other inquiries should be directed to the Colorado State University Human Resources Office HR_Employment@mail.colostate.edu.
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.
The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.
Background Check Policy Statement
Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.