Director of Academic Computing and Networking Services and Telecommunications
Description of Work Unit
ACNS is responsible for the planning, deployment, operation, management and evolution of a variety of central IT and telecommunications services, including but not limited to:
- Local and Wide Area Networks (LAN and WAN and campus WiFi)
- CSU’s Learning Management System (LMS) and associated applications, services, and integrations
- Central communication services, including email, calendaring, text messaging, emergency alerts, and other communication services
- Cabling standards and infrastructure, including fiber and copper cabling
- Central servers and file storage that support academic units and applications
- Campus-wide IT standards and central compliance functions
- Cyberinfrastructure, including high-performance computing, big data, and supporting systems and services
- Central dynamic web services, including Microsoft SQL Server and LAMP services
- Identity and Access Management, including accounts, passwords, roles and attributes
- Technology standards and common technology for General Assignment classrooms
- Convening relevant committees, including the subnet/LAN managers committee, the Classroom Board, and others
- Central IT user support and central IT training and documentation for academic applications
- Management of RAMtech, an on-campus store providing technology sales and support
- Maintenance of policy documents associated with central IT
- Convening, supporting and collaborating with staff in decentralized IT units
- Primary and secondary data centers
- Support for CSU Libraries technology, services and projects, including but not limited to the digital repository, integrated library systems, software, and VR technologies
- Operation and maintenance of a state-of-the-art voice over internet protocol (VOIP) service, as well as data, telephony and video infrastructure for the University and its affiliates
- Maintenance of the University’s complex and high-speed voice/data/video links to local, state, national and global networks
- Management of several campus computer labs
- Support for university E-911 services in cooperation with related regional systems
- Providing high level customer service and support for a wide range of critical IT services
This dynamic and visionary senior administrative position reports directly to the Vice President for Information Technology (VPIT)/Dean of Libraries. As a member of the executive leadership team for campus IT, the individual in this position works closely with the Director of Information Systems and other campus leaders on strategic planning, policy development, and decision-making.
The Director of Academic Computing and Networking Services (ACNS) and Telecommunications is responsible for all strategic, management, and operational activities related to the central IT and telecommunication systems and services that support the university’s academic mission. This position is also responsible for coordinating activities across highly decentralized IT units, requiring extensive knowledge of the working and strategic environments and needs of those units.
The individual in this position participates in the development and implementation of strategic directions for campus-wide IT. As such, the Director participates in institutional IT governance as a member of several high-level university committees including the ITEC (Information Technology Executive Committee) Advisory Council, ISTeC (Information Science and Technology Center) committees, and more. The Director also serves as chair of the Learning Management System (LMS) committee and heads the LMS support team, and frequently attends state CIO Council and other external meetings as a representative of the university.
The Director is responsible for ensuring that the university’s current and future IT and telephony operations are dynamic, responsive, and efficient; for providing clear and consistent communications to campus related to central IT operations; maintaining an appropriate balance between leading-edge activities and efficiency; supporting the professional development of staff; and providing excellent service to the university community within available budgets and resources.
Required Job Qualifications
- Bachelor’s or postgraduate degree from an accredited college or university
- Seven years of increasingly responsible IT leadership in an enterprise information technology environment comprised of multiple cross functional teams
- At least three years of senior leadership of an IT department; such as providing supervision, coaching or mentoring to information technology professionals
- Experience managing budgets in a large-scale IT operation
- Experience with IT strategic planning
- Excellent written communication skills
Preferred Job Qualifications
- Advanced degree from an accredited college or university, preferably in a technical area
- Experience working in higher education IT in a Carnegie-rated R1 (“Doctoral University: Highest Research Activity”) environment
- Experience in managing and negotiating vendor contracts and agreements with end users, service providers and regulatory agencies
- Demonstrated experience with developing and maintaining short- and long-term plans for technology infrastructure in an enterprise environment
- Experience developing technology strategies related to cloud services, virtualization, and network architecture
- Experience with unified communications technologies/projects in a large organization
- Demonstrated project management experience
- Demonstrated experience overseeing a self-funded telecommunications department responsible for communication infrastructure design, construction, and maintenance
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.
Job Duty Category Management of department operations and staff Duty/Responsibility
Ensures that the ACNS and Telecom leadership team designs IT systems and services that are efficient and effective; meet the needs of the institution; and evolve in response to changing higher education requirements.
Percentage Of Time 35 Essential Duties
Job Duty Category Campus engagement Duty/Responsibility
Works collaboratively with a wide range of campus entities, including subnet managers, the College IT Administrative Coordinators (CITAC), the Information Science and Technology Center (ISTeC) committee, Faculty Council committees, Learning Management System (LMS) steering committee, and the University Technology Fee Administrative Board (UTFAB). Actively engages with the Information Technology Executive Committee Advisory Council (IAC), Facilities Management, and other units as needed in order to ensure that their needs are met.
Percentage Of Time 25 Essential Duties
Job Duty Category Budgeting and planning Duty/Responsibility
Has full oversight of $16 million departmental budget, including management of numerous and complex cost-recovery and fee-for-service operations. Responsible for staying within the operational budget while anticipating and planning for future fiscal needs.
Percentage Of Time 15 Essential Duties
Job Duty Category Oversight of IT security and privacy Duty/Responsibility
Ensures that the university appropriately balances IT security and privacy in order to protect the institution while simultaneously facilitating access and supporting ease of use to the greatest extent possible.
Percentage Of Time 10 Essential Duties
Job Duty Category IT knowledge Duty/Responsibility
Maintains current knowledge of trends related to enterprise IT and telecom, particularly as they relate to higher education and academic environments. Attends relevant campus, CSU system, state, regional, and national meetings.
Percentage Of Time 10 Essential Duties
Job Duty Category Other duties as required Duty/Responsibility
Performs all other duties that may affect or improve the operations and/or directions of ACNS and Telecom. Assists the VPIT/Dean of Libraries as needed, including substituting for and/or representing that position at specific meetings.
Percentage Of Time 5 Application Details
Special Instructions to Applicants
Interested applicants must submit a cover letter which addresses how professional experiences align with identified required and preferred qualifications of the position, a current resume, and the names, e-mail addresses, and telephone numbers of five (5) professional references.
References will not be contacted without prior notification of candidates. If you have questions, please contact email@example.com.
Search Contact Katie Banghart, firstname.lastname@example.org
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Background Check Policy Statement
Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.