Future Student Enquiries Officer, HEO 1

Adelaide, Australia
11 May 2018
End of advertisement period
21 May 2018
Contract Type
Fixed Term
  • Based in the Communications and Marketing team at 101 Currie Street
  • 3 casual positions available
  • Hourly rate: $30.12 per hour

About the job 

Are you an exceptional customer service professional? Do you have a willingness and passion for assisting others to realise their potential and achieve their goals? 

Future Student Enquiries is responsible for providing face-to-face, telephone and online service to those seeking information on undergraduate and postgraduate programs offered by the University of South Australia. 

We are looking to appoint enthusiastic, customer and sales focused individuals who are passionate about delivering advice and support to prospective students, to join our Future Student Enquiries team. These positions also assist with campus tours and career evening activity and are responsible for updating and maintaining the prospective student customer relationship database. 

Successful applicants will be employed on a casual basis, however there is an expectation that you will have full availability to assist with staff leave and peak recruitment periods. Some after-hours and weekend work may be required. 

Skills and Experience 

To be successful in this role you will have an outstanding level of customer service and sales experience, demonstrate exceptional communication skills to a wide range of stakeholders as well as the ability to work cohesively in a team environment. Previous experience in the Tertiary sector is desirable but not essential. 

A University of Enterprise 

The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions. 

In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility. 

Benefits on offer 

At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities. 

We offer a competitive remuneration package and we have a family friendly approach to ensure you enjoy a healthy work/life balance. Lodging your application 

If you are keen to work with our dedicated team and with a culturally diverse range of students you are invited to apply. 

For a copy of the position description and to apply, please visit https://workingatunisa.nga.net.au. Applicants are required to upload a resume and a cover letter providing details of your customer service and/or sales background as well as any previous experience in the tertiary sector. For further information, please contact Kolynda Maguire on +618 8302 0596 or via email to kolynda.maguire@unisa.edu.au. 

Applications close: 9:00 am Monday 21 May 2018

Note: appointment is subject to a satisfactory National Police Check (NPC) being obtained and maintained.

Applicants are required to be an Australian Citizen or Permanent Resident, or to hold appropriate, current work rights for a minimum of three years from the date of the position being advertised.

Important Information:

  • Preview Application Form

In addition to your salary, the University will make employer superannuation contributions. The amount of superannuation you are entitled to will depend on the nature of your employment. You will also be entitled to annual leave loading, and other beneficial employment conditions. See more benefits of working for UniSA

How to apply:

Applications must be lodged online through Working at UniSA. If you experience any difficulty lodging your application visit FAQs.

For further support contact Recruitment Central on +61 8 8302 1700 or email recruitment@unisa.edu.au and you will receive a response within one working day.

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