Information Technology Help Desk Associate
Vacancy Available: One
Division: Information Technology Administration
Job Family: Administration
Type of Contract: Full-time
Hours of Work: 40/Week (Normally 08:30 AM – 4:30 PM, Sunday – Thursday)
Place of Work: University of Kurdistan Hewlêr
Reporting To: Director
Appointment Duration: One Year
Probation Period: Three Months
Application Deadline: Application is open until the position is filled
JD Version: 210218
In this role, the post-holder will provide maintenance of the computer desktop environment by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.
The IT Help Desk Associate will be responsible for administration and internal support of the PCs, printers, projectors, network system, and related equipment.
Tasks include providing technical assistance and support related to computer systems, network connectivities, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.