Deputy Team Leader, Student Advisors, HEO 6

Location
Adelaide, Australia
Posted
10 May 2018
End of advertisement period
23 May 2018
Ref
ALS_1184_P_E
Contract Type
Fixed Term
Hours
Full Time
  • Based in the UniSA Online Unit located at Light Square, Adelaide
  • Full-time, two (2) year fixed term contract
  • Salary range: $77,454 - $85,467 per annum (plus super)

About the Job

UniSA Online has a new supervisory opportunity, overseeing the day-to-day activities as well as being an active member of the Student Support Team from enrolment and progression for UniSA Online students through to the completion of their degree program. You will coach, guide and be part of this student facing team of Student Advisors, ensuring they provide quality service to online students, in line with key processes and procedures. 

Working with the Team Leader UniSA Online Student Support and Retention, you will actively contribute to the development and improvement of online student administration and progression processes, undertake Agent quality coaching towards the team’s achievement of service delivery targets including student retention, and independently coordinate all aspects of student support record keeping. 

Skills and Experience

To be successful, you will bring a minimum three years supervisory experience in a high volume service delivery environment (e.g. customer contact centre, customer support activities), with a focus on consistently achieving service level and client service management targets. As a highly skilled coach, you will have extensive experience developing others in a service delivery environment including quality call monitoring, training facilitation, rostering and general team operation.

If you are emotionally intelligent with excellent interpersonal and relationship building skills, allowing you to deliver effective engagement and providing sensitive customer service case management with a diverse range of people, apply now!

A University of Enterprise

The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions.

In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility.

Benefits on Offer

At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities. We offer a competitive remuneration package and we have a family friendly approach to ensure you enjoy a healthy work/life balance.

Lodging your Application 

For a copy of the position description and to apply, please visit https://workingatunisa.nga.net.au/. Please refer to the online application form which will indicate which selection criteria you need to address.  For further information about the position or the recruitment process, please contact Chloe Juniper, Senior Recruitment Consultant on +618 8302 1700 or via email to recruitment@unisa.edu.au using job reference number #1184.

Applications close: 9:00 am Wednesday 23 May 2018

Pursuant to the Children's Protection Act 1993 (SA), this position has been deemed prescribed. This role will require the successful candidate to hold a current DHS Child-Related Employment Screening assessment.

Important Information:

  • Preview Application Form

In addition to your salary, the University will make employer superannuation contributions. The amount of superannuation you are entitled to will depend on the nature of your employment. You will also be entitled to annual leave loading, and other beneficial employment conditions. See more benefits of working for UniSA

How to apply:

Applications must be lodged online through Working at UniSA. If you experience any difficulty lodging your application visit

FAQs. For further support contact Recruitment Central on +61 8 8302 1700 or email recruitment@unisa.edu.au and you will receive a response within one working day.

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