Quality and Compliance Manager

Location
Parramatta, Australia
Posted
10 May 2018
End of advertisement period
31 May 2018
Contract Type
Permanent
Hours
Full Time

Sydney University International College (WSUIC)
Full time, Permanent, Parramatta CBD

Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs, English language training and settlement services, creative media education, workforce education and student recruitment.
Navitas was founded in 1994 with the goal of helping more international students succeed at university in Australia via improved student support and an extended academic year. Since this time Navitas has significantly expanded the services it offers its students and clients and is now creating opportunities through lifelong learning for over 83,000 people in 31 countries per year.

WSU International College (WSUIC) is a joint venture between Navitas Limited and Western Sydney University (WSU). WSUIC recruits and delivers Foundation and Diploma courses to international students wishing to progress to Western Sydney University degrees.

Introduction to the Role

The Quality and Compliance Manager is responsible for ensuring the College is compliant with relevant non-financial registration and legislative requirements. The role is responsible for providing advice and will manage the College governance processes.

This role will embed quality practices specifically in Higher Education that includes management and oversight of compliance and quality audits, accreditation and registration, continuous improvement of the policy framework, strategic and operational planning, reporting to legislative bodies, and overall compliance with the regulatory framework within which the College/Campus operates.

Essential skills and experience

  • Completion of a tertiary qualification and relevant quality and compliance management experience in a Higher Education environment.
  • High level oral communication skills, including the ability to deliver management briefings and consult with staff at all levels of the organisation.
  • Excellent written communication skills with a demonstrated ability to prepare written material such as Higher Education accreditation reports and governance committee minutes.
  • Demonstrated experience in producing and monitoring strategic and operational and business plans.
  • Demonstrated experience in continuous improvement of processes and procedures across organisational boundaries, and monitoring outcomes of identified opportunities for improvement.
  • Demonstrated understanding of, and experience in working with, the Higher Education sector regulatory framework.
  • Demonstrated computer literacy, including strong skills in Microsoft Office suite packages.
  • Demonstrated experience in conducting internal quality and/or compliance audits in a Higher Education environment.
  • Demonstrated experience in preparing and participating in external Higher Education regulatory audits.

Desirable criteria

  • Experience working in a pathway education environment.

What we offer

An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer.

Enquiries and applications, including a cover letter and resume, should be sent to Ben McCully, College Director and Principal at B.Mccully@westernsydney.edu.au.

Applications close on 31 May 2018.

Successful applicants require working rights in Australia, and will be subject to relevant pre-employment checks, which may include a National Police Check and/or a Working with Children Check.

Navitas strives to be a workplace that promotes diversity, flexibility and equal employment. As such, we invite experienced candidates of all ages, people with a disability and Indigenous Australians to apply.

Position Description

Division: University Partnerships Australasia

Reports to: College Director and Principal

Overview and Objectives of the Position:

The Quality and Compliance Manager has significant experience in ensuring that business units are compliant, with relevant non-financial registration and legislative requirements, provide advice and manage College/Campus governance processes.

This role will embed quality practices specifically in Higher Education that includes management and oversight of compliance and quality audits, accreditation and registration, continuous improvement of the policy framework, strategic and operational planning, reporting to legislative bodies, and overall compliance with the regulatory framework within which the College/Campus operates.

Key Result Areas:

  • Manage compliance with the regulatory framework, including requirements established through the National Code (2007), ESOS, , Higher Education Threshold Standards, the Higher Education Support Act (2003) and state-based legislation governing higher education providers
  • Manage all Quality Assurance processes within the College/Campus and liaise with relevant external regulatory authorities to facilitate the compliance aspects of College/Campus operations
  • Ensure timely reporting to legislative bodies including Department of Education, Tertiary Education Quality Standards Agency (TEQSA) and the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS)
  • Manage and contribute to TEQSA registrations, accreditation and re-accreditation of programs in line with government regulatory requirements and College/Campus policy
  • Manage annual submissions, internal and external compliance and quality audits for the College/Campus, including those conducted by Tertiary Education Quality Standards Agency, Department of Education and CRICOS as required
  • Provide day to day operational services in maintaining the quality and compliance requirements of the business unit.
  • Provide administrative support such as:
    • Contribute to strategic and operational planning and manage reporting of College/Campus outcomes against objectives
    • Monitor, analyse, report on and ensure compliance with changes in regulatory environment
    • Participate in strategic planning with the College/Campus executive
    • Assist in curriculum change/modification approval
    • Manage and administer College/Campus policy and process development, review and improvement activities
    • Monitor and provide updates on government changes to the higher education environment which impact on the College/Campus
    • Monitor and facilitate ongoing continuous improvement of the College/Campus policy framework to support revisions to government legislation and ongoing improvements to business processes
    • Develop Performance Reports on College/Campus activities for consideration by Senior Management Team or Executive Committee or Academic Board
    • Coordinate reports on benchmarking and tracer studies
    • Ensure the currency of internal regulatory related information is up to date
  • Manage College/Campus governance structure, arrange and provide executive officer support to key decision making committees, including Senior Management Team or Executive Committee, Academic Board, Course Advisory Committees, Program Advisory and Joint Coordinating Committees and other as appropriate
  • Manage student grievances and student appeals processes
  • Maintenance and renewal of the Tuition Assurance Scheme.
  • Manage annual review and implementation of Service Level Agreements relating to use of University specialist facilities where appropriate
  • Establish and maintain strong and effective relationships with key external stakeholders such as the regulatory authorities and the University partner

Qualifications and Selection Criteria

Essential:

  1. Completion of a tertiary qualification and relevant quality and compliance management experience in a Higher Education environment.
  2. High level oral communication skills, including the ability to deliver management briefings and consult with staff at all levels of the organisation.
  3. Excellent written communication skills with a demonstrated ability to prepare written material such as Higher Education accreditation reports and governance committee minutes.
  4. Demonstrated experience in producing and monitoring strategic and operational and business plans.
  5. Demonstrated experience in continuous improvement of processes and procedures across organisational boundaries, and monitoring outcomes of identified opportunities for improvement.
  6. Demonstrated understanding of, and experience in working with, the Higher Education sector regulatory framework.
  7. Demonstrated computer literacy, including strong skills in Microsoft Office suite packages.
  8. Demonstrated experience in conducting internal quality and/or compliance audits in a Higher Education environment.
  9. Demonstrated experience in preparing and participating in external Higher Education regulatory audits.

Desirable:

  1. Experience working in a pathway education environment.