Service Desk Analyst

Brisbane, Australia
09 May 2018
End of advertisement period
27 May 2018
Contract Type
Full Time

The Division of Information Technology Services (ITS) 

The University of Queensland provides an information environment that supports the teaching, learning, research and engagement objectives of the University and contributes positively to the student experience and the University’s reputation, in line with our values of Service, Team, Accountability and Results.

It comprises three major sections located across the University’s campuses: Academic Services, Enterprise Support and University Networks. Also located within ITS is the internationally recognised network security group, AusCERT, which provides internet security services throughout Australia and New Zealand. ITS manages core networks not only for the whole of The University of Queensland but also, on behalf of the Queensland Regional Network Organisation (QRNO), works with Queensland universities to manage access to the national university network (AARNet). ITS also operates Supercomputers and many of the University’s largest servers.

For further information visit our website

Information about life at UQ including staff benefits, relocation and UQ campuses is available at -

The role

As first point of contact in the HR Systems and Analysis team, the role provides incident resolution and service request management for HR Systems. The role will perform fortnightly operational activities, including user administration. In addition, the role will assist in resolution of identified problems and also test new features and functionality of HR Systems.

The person

The successful appointee will hold degree level qualifications with proven relevant experience; or an equivalent combination of relevant experience and or education/training. It is essential to be able to provide a high level of  problem solving skills and analytical ability including the ability to obtain and interpret information and make specific recommendations. Applicants with knowledge in Aurion, UQJobs, a Configuration Management Database System, ITIL Certification or understanding of ITIL Service Management will be highly regarded.

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University’s Diversity and Inclusion webpage ( for further information and points of contact if you require additional support.

This role is a full-time position; however flexible working arrangements may be negotiated.

Accessibility requirements and/or adjustments can be directed to the contact person listed in the job advertisement.


This is a full-time, continuing appointment at HEW Level 6. The remuneration package will be in the range $74,207.07 - $79,964.50 p.a., plus employer superannuation contributions of 17% (total package will be in the range $86,822.27 - $93,558.46 p.a.).

Position Description

Download File 504406_3022068_Service Desk Analyst.pdf


To discuss this role please contact Dr Silviu Risco via 

To submit an application for this role, use the Apply button below. All applicants must supply the following documents: Cover letter and Resume.

For information on completing the application process click here.

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