Online Student Support Manager 

Coventry, West Midlands (GB)
£31,296.00 - £34,507.00 per annum
08 May 2018
End of advertisement period
28 May 2018
Contract Type
Fixed Term
Full Time

CU Coventry
Online Student Support Manager 
£31,296.00 - £34,507.00 per annum plus up to 10% discretionary performance bonus
Full-time 3 Year Fixed Term until July 2021

This is an exciting opportunity to join CU Coventry as the Online Student Support Manger (OSSM).  

This is a highly focused and responsible position that is integral to an effective online student provision.  You will be dealing with a wide range of enquiries from both internal and external sources where you will review, diagnose, resolve or pursue for satisfactory customer resolutions, whilst reviewing risk, root cause and ways to mitigate any reoccurrences.   

You will bring a track record of providing exceptional organisational management, outstanding support and customer service to various stakeholders on behalf of a wider team.  You will work closely with academic and professional service teams at all levels to ensure timely delivery of resources, whilst coordinating and tracking academic and registry aspects to support the student journey throughout.

You will be responsible for resolving or communicating customer requirements in accordance with company standards, regulations, policies and procedures.  You will provide a personable and efficient service, whilst conveying a sense of expertise in our Educational Services and capabilities.

You will be expected to work 36.5 hours per week and this will include evenings and Saturdays.  

For more information on the position or any of the above please visit our website  

Closing date: 28 May 2018

Interview date: W/C 11 June 2018  

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