International Student Adviser

Boroondara, Australia
08 May 2018
End of advertisement period
18 May 2018
Contract Type
Fixed Term
Full Time
  • HEW 6, $77,616 - $83,686 plus 17% super
  • 2 x full-time fixed-term contracts (until September 2018 & November 2018)
  • Both positions in Hawthorn

About Swinburne

Swinburne University of Technology has a long, proud history of educating and training students for over 100 years. Swinburne focuses on providing high-quality, career-oriented education with strong links to industry and the community. Swinburne currently has over 54,000 students.

Swinburne’s emphasis is on high quality, engaged teaching and research in science, technology, business, design and innovation – teaching and research that makes a difference in the lives of individuals and contributes to national economic and social objectives. 

Swinburne is a progressive university that aims to increase Australia’s capacity in science, technology and innovation as the drivers of modern, internationalised economies and workplaces. Our university is focused on high-impact global research, high-quality teaching and active engagement with both industry and the community.

About the job

The International Student Adviser (ISA) works within the International Student Advisory & Support (ISA&S) team at Swinburne. The ISA&S team ensures that Swinburne meets its legislative welfare, safety and support obligations under the ESOS Act, 2007, The National Code of Practice, the Migration Act, and other State and National laws and standards in force at any time. Swinburne holds itself to best practice. The ISA&S team delivers outstanding customer service to Swinburne international students by providing the most pertinent and up to date safety, community and Swinburne support information needed to enable international students to succeed in their studies and live with confidence in Australia. 

With a customer-service focus, the ISA provides support services to international students studying Swinburne’s programs in Australia. The ISA’s provide operational input to the development and implementation of pro-active activities and events to ensure the most appropriate support for international students throughout their lifecycle with Swinburne.

The ISA&S team also provides best practice critical incident support for students and their families if an unfortunate illness or accident should affect them. On occasion, provision of these services may involve assistance outside of standard work hours. The ISA&S team assists individuals, cohorts and groups of students, and is proactive in identifying opportunities to implement and review information and programs provided to students. The team works with internal stakeholders to provide a seamless provision of support to students by liaising with and advising Swinburne staff to ensure the university meets its student support obligations under the ESOS Act, and with internal and external stakeholders on the provision of targeted programs and service delivery. 

ISA’s are also allocated defined cohorts for periods as an opportunity for individual professional development, and to regularly review current processes to contribute constant improvement opportunities to the team and its standards of operation.

This position reports to the Associate Director, International Student Advisory & Support (ISA&S).

Skills and experience

To be successful in this role you will need to demonstrate the following:

  • A degree with subsequent relevant experience; or an equivalent combination of relevant experience and/or education/training.
  • Experience in supporting international students with a strong customer-service focus, demonstrated cultural sensitivity and strong understanding of cross-cultural communication.
  • Experience in the development, coordination and promotion of a range of student focused activities and events.

A full list of the selection criteria is available within the position description


To find out more about the extensive benefits offered to Swinburne employees please visit:

Further information, contacts and support

The diverse culture within Swinburne is a source of strength. We have an inclusive working environment with employees from a variety of backgrounds. We acknowledge that diversity in the university workforce increases the effectiveness of teams and our capacity for innovation. We welcome applications from Indigenous people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds.

We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2016 and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan which are integral components of our 2025 vision to be world class university creating social and economic impact through science, technology and innovation. Swinburne has also received the Victorian “High Commendation” Multicultural Excellence Award (Business Category).

To start an application click on 'apply' at the bottom of this page and submit a resume, cover letter and response to the Key Selection Criteria, as listed in the Position Description.

Swinburne University of Technology is a Child Safe Organisation and as part of this commitment, we require all employees to have a current Working with Children’s Check. 

All appointments are subject to a valid Working with Children’s Check, therefore it will be a mandatory requirement to have and maintain a current Working with Children Check.

Please do not email or send paper applications, all applications must be submitted online.

For further information about the position, please contact Desma Smith on +61 3 9214 5016. 

If you are experiencing technical difficulties with your application, please contact the Recruitment team on +61 3 9214 8600 (option 2).

Should you require further support for an interview due to special needs or consideration, please contact our Diversity Consultant, Dr. Walter Robles, on, or our Aboriginal and Torres Strait Islander Employment Officer, Sherrin Trautmann on 

Position number: 20537

Applications close at 5 pm, Friday 18 May 2018