Receptionist, Speech and Hearing Clinic

Sydney, Australia
08 May 2018
End of advertisement period
21 May 2018
Contract Type
Full Time

Receptionist- Macquarie University Speech and Hearing Clinic

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives.

Since our foundation 54 years ago, we have aspired to be a different type of university: one unbound by ivory towers and sandstone walls. Rather, we are focused on fostering collaboration between students, academics, industry and society, encouraging all to traverse the boundaries of their own perspective and affect change.

Over the years, we’ve grown to become the centre of a vibrant local and global community. A place of constant stimulus and human interaction.

Together, we advance world-class theoretical thinking and translate it into real-world solutions. We’re connecting people across the most diverse fields of knowledge to create bold new possibilities: for their careers, intellectual endeavours, enterprises and the common good.

At Macquarie, people become skilled at switching between specialist and generalist mindsets; mastering complexity, thinking holistically and helping to create a better future.

Connect with us today.

Macquarie’s Faculty of Human Sciences holds a distinctive place on the global stage. With several internationally acclaimed centres producing ground-breaking research in areas like linguistics, psychology, cognitive science and education, our faculty is a place of passionate educators and unbridled discovery. Supported by state-of-the-art facilities including the Australian Hearing Hub, we work together to investigate and answer some of the big questions about what makes us human.

The Macquarie University Speech and Hearing Clinic delivers high quality integrated health services and excellence in clinical education in Audiology and Speech Pathology. Clients are seen by either Audiologists or Speech Pathologists with students under supervision as part of their Master’s degree programs. Housed in the state of the art Australian Hearing Hub, the Clinic has excellent facilities and is located alongside key partners such Australian Hearing, National Acoustic Laboratories, Cochlear Limited, Royal Institute for Deaf and Blind Children, The Shepherd Centre, Sydney Cochlear Implant Centre, the ARC Centre of Excellence in Cognition and its Disorders, Macquarie University Psychology and Centre for Emotional Health Clinics, and Macquarie University Hospital.

The Role

This is a key role supporting the operation of the Clinic through customer service and administrative support.

Your main responsibilities will be to provide exceptional customer service to clients, and all reception and administrative support to the staff and students at the Macquarie University Speech and Hearing Clinic. You will be meeting and greeting patients on arrival and answering their queries.

With efficient and effective administrative skills, you will be responsible for all aspects of client bookings, managing all incoming and outgoing hearing aids, processing invoices and claim payments for the Office of Hearing Services, preparing client files, confirming all client appointments, managing the banking, preparation and collation of Medicare reports, stock ordering and the ongoing management of the clinic email account.

Additionally, you will contribute to the implementation and improvement of administrative systems, processes and procedures within the Clinic that support our University wide strategy - to be a University of exceptional service and engagement.

Selection Criteria

To be considered for this position, applicants must address all the selection criteria. Responses are to be attached as a separate document in the online application process.


  • Demonstrated extensive experience working as a Receptionist preferably in a medical or allied health environment.
  • Demonstrated excellent interpersonal skills.
  • Demonstrated ability to work as part of a team in a fast-paced environment
  • Proven organisational skills with the ability to multitask and prioritise your workload efficiently and effectively in a high-pressure environment with competing deadlines.
  • Excellent problem solving skills.
  • Experience using Microsoft office products especially Excel and/or other databases.
  • Experience using EFTPOS, processing Medicare and HI-CAPS payments.


  • Knowledge and a good understanding of processing Office of Hearing Services claims will be highly regarded.

Salary Package: From $64,840 to $69,883 p.a., HEW Level 4, plus 17% employer's superannuation and annual leave loading

Appointment Type: Full time, continuing position

Specific Role Enquiries:  Phillip Nakad, Audiology Clinical Manager on or +61 2 9850 6702

General Recruitment Enquiries: Rohana Nagarajah on or +61 2 9850 8352

Applications Close: Monday, 21st May at 11.55pm

Macquarie University is an EO Employer committed to diversity and social inclusion. Applications are encouraged from people with disability; women (particularly for senior and non-traditional roles); Indigenous Australians, people who identify as GLBTIQ; and those from culturally and linguistically diverse backgrounds.

Applications need to be submitted through the Macquarie University online recruitment system. Where circumstances such as disability or remote location prohibit your access to our online system please contact the enquiries person listed in this advertisement for assistance.