Computer Support Specialist

Boston University
Boston, Massachusetts, United States
08 May 2018
End of advertisement period
05 Jun 2018
Contract Type
Full Time

Job Description

Under the supervision of the Associate Director of Client Services, the Computer Support Specialist will provide technology support services to the Boston University Medical Campus Community by participating in Service Desk intake, incident and service request resolution and will act as an escalation point for Client Support Specialists and student assistants. This role provides Level 1 Service Desk functions. The Computer Support Specialist will provide rapid and efficient diagnosis and resolution of client issues and the communication of information that allows staff, faculty and students to use their computers in the most effective manner possible. Provides maintenance and support for basic University IT products, peripherals, network and other services. Works on one project at a time as a project team member.

Required Skills

3-5 years experience Bachelor's degree required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Job Location BOSTON, Massachusetts, United States

Position Type Full-Time/Regular