Coordinator, Course Planning Service Delivery

Melbourne, Australia
07 May 2018
End of advertisement period
20 May 2018
Contract Type
Full Time

Student Administration, University Services

Salary: $99,199 - $107,370 p.a. plus 17% superannuation

About University Services

University Services comprises of 1,600 professional staff focused on providing client centric and innovative services to the University. The group is providing transformational change, defining and influencing future service enhancements within the University of Melbourne.

About the role

The Coordinator, Course Advice Service Delivery is responsible for overseeing the operations, service optimisation, quality assurance and continuous improvement in the delivery of enrolment support and course advice within the Stop 1 model. This includes leading, coaching and developing a large team of staff in a dynamic service environment to ensure goals are achieved.

About you

  • You will have: Completion of an undergraduate qualification, or progress towards a postgraduate qualification, with relevant employment experience, or an equivalent mix of education and relevant experience
  • Demonstrated experience in leading, coaching and developing a team of staff in a dynamic service environment, to ensure goals are achieved.
  • Demonstrated experience in designing, delivering, and improving customer service delivery.
  • Sound degree of data literacy, including the ability to extract, prepare and present meaningful reports that drive change and service improvement.
  • Proven ability to thrive in a changing and fast paced environment


  • Maximise your benefits through our Salary Packaging scheme
  • Flexible family friendly policies, providing generous leave and working conditions
  • The opportunity to work in a culturally rich environment
  • A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne

To find out more, go to  


The University is a vibrant campus. We have well established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.

The University of Melbourne is the Number 1 University in Australia and among the leading Universities in the world, according to The Times Higher Education world reputational ranking, the National Taiwan University ranking, The Times Higher Education world university ranking and Shanghai Jiao Tong Academic Ranking of World Universities.

Close date: 20 May 2018

Position Description & Selection Criteria

Download File 0045616.pdf

*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to