Service Improvement Manager

Brisbane, Australia
30 Apr 2018
End of advertisement period
18 May 2018
Contract Type
Fixed Term
Full Time

Student Employability Centre

The Student Employability Centre is custodian of the UQ Employability Award, and coordinates and promotes a wide range of activities across UQ that empower students to enhance their employability including: global mobility; entrepreneurship and innovation; volunteering and mentoring; undergraduate research experiences; and leadership development opportunities.

The role This role will be responsible for ensuring that the various systems used to support student centred service delivery are and remain effective, efficient, and fit-for-purpose. Working in collaboration with stakeholders across UQ, this position will ensure that systems are responsive to need and produce efficient and accessible performance reporting to inform improvement recommendations, based on evidence and best practice.

The person

Applicants should possess qualifications in relevant disciplines. You should also have significant experience in business analysis and data gathering across enterprise-wide digital platforms, the ability to develop and implement project plans, exceptional analytical and problem solving skills, and strong interpersonal skills with demonstrable experience working in partnership with a range of stakeholders across complex organizations.

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University’s Diversity and Inclusion webpage ( for further information and points of contact if you require additional support.  

This role is a full-time position; however flexible working arrangements may be negotiated.

Accessibility requirements and/or adjustments can be directed to the contact person listed in the job advertisement.


This is a full-time, fixed term appointment (3 years) at  HEW Level 8. The remuneration package will be in the range $ 92,811.16  - $ 104,214.40 p.a., plus employer superannuation contributions of up to 17% (total package will be in the range $ 108,589.06- $ 121,930.85  p.a.).

Position Description

2018 - Service Improvement Manager.pdf


To discuss this role please contact Andrew Lee on +61 7 3346 0653 or

To submit an application for this role, use the Apply button below. All applicants must supply the following documents: Cover letter, Resume and Selection Criteria responses.

For information on completing the application process click here.

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