Director, UNSW Service Improvement

Randwick, Australia
30 Apr 2018
End of advertisement period
18 May 2018
Contract Type
Full Time
  • One of Australia’s leading research & teaching universities
  • Vibrant campus life with a strong sense of community & inclusion
  • Enjoy a career that makes a difference by collaborating & learning from the best

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

UNSW is currently implementing a ten-year strategy to 2025 and our ambition for the next decade is nothing less than to establish UNSW as Australia’s global University. We aspire to this in the belief that a great university, which is a global leader in discovery, innovation, impact, education and thought leadership, can make an enormous difference to the lives of people in Australia and around the world.

About the role

  • $212,356K-$272,721K plus (17% superannuation and 10% bonus)
  • Continuing
  • Full-time

The UNSW Service Improvement Business Unit is responsible for building and deploying expertise in continuous improvement, innovating with new digital and other technologies and driving customer service excellence.

The Director will provide oversight and direction to the UNSW Service Improvement team, support senior stakeholder engagement, and ensure collaboration and alignment with critical related teams across the Division of Strategy & Quality and UNSW (e.g., University Program Office, UNSW Planning and Performance, Information Technology, Risk Management). The position reports to the Vice-President, Strategy & Quality, and has 4 direct reports.

About the successful applicant

To be successful in this role you will have:

  • Proven relationship management skills to be able to effectively collaborate with and influence senior executives.
  • Experience and proven success in leading large change programs with multiple work streams within a complex and dynamic institution, with a track record of successfully delivering measurable outcomes.
  • Tertiary qualifications in Business or a relevant discipline and a proven track record in deploying a range of approaches with continuous/process improvement methodologies such as LEAN Agile Six Sigma, process design, process management and change management.

You should systematically address the selection criteria listed within the position description in your application. Please apply online - applications will not be accepted if sent to the contact listed.


Simone Donovan


T: (61 2) 9385 8911

Applications close: 18 May 2018