This vacancy is for a full time Course Administration Services (CAS) Team Leader, primarily working from our Burnley Campus, providing support to a CAS Hub Manager in day to day CAS activities relating to staff supervision, student records, quality of data and student retention.
There are six Hubs located across the main Preston campus, designed for the Course Administration Service (CAS) to deliver course administration and support for students and staff. They range in size and support the delivery of the University's diverse curriculum. Hubs provide front-line advice and guidance to students with queries relating to their course, and administrative support to schools. This includes support for student enrolment, student module registration, maintenance of student records, administration of assessment boards and course quality assurance processes including those for professional bodies, in partnership with central teams in Academic Registry. The CAS support provided from our Burnley Campus currently relates back to Hubs at Preston which requires a collaborative and collegiate approach to ensure the specifics of the role and service are achieved.
As part of the Academic Registry, CAS contributes to the delivery of the University's strategic objectives particularly in relation to improving student retention. CAS plays a significant role in assuring the quality of student data to ensure that the University's statutory data returns and internal management information needs are met.
The role of the CAS Team Leader is to provide support for the Hub Manager in the day to day supervision of staff (including the recruitment, induction and training of new staff and ongoing monitoring of staff performance, ensuring the highest standards of administration are delivered). The post holder is expected to deliver excellent customer services to students and staff by operating efficient processes, deploying the use of IT effectively and monitoring customer satisfaction. The CAS Team Leader is responsible for overseeing and monitoring the accuracy of student record keeping. The post-holder will work collaboratively and flexibly with all staff across the Academic Registry, with academic staff and colleagues in other services, and to proactively seek to improve service delivery.
The successful applicant will be a supportive, helpful and proactive individual with highly developed and proven communication, organisational and supervisory experience willing and able to support new initiatives within CAS. They will have the ability to effectively supervise staff and workloads, work consistently under pressure, prioritise work and meet deadlines, have the ability to run and interpret reports, oversee data inputting, carry out checking and work with colleagues across CAS to ensure consistency. They will be assertive, tactful and be able to maintain confidentiality.
Initially the post holder will operate from the main campus at Preston for a period of time before transition to Burnley Campus. Applicants need to meet all essential criteria on the person specification to be considered for interview.
For an informal discussion or further information please contact Heidi Elliott, Head of CAS, 01772 892720 email email@example.com
Please apply online; if you cannot apply online please contact Human Resources on 01772 892324 and quote the reference number. CVs will not be considered unless accompanied by a completed application form.
School/Service: Course Administration Services - Burnley Campus
Hours: Full time (36.25 hours per week)
Interview Date: To be confirmed