Student and Academic Support Lead
The University are seeking to appoint a new member of staff to join Education Service’s team and help us to deliver academic administration and student support. The role is based within the School of Cranfield Defence and Security, Shrivenham.
You will be the key point of contact for students, and staff on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction.
You will play an important role managing the needs of a group of people, and balancing conflicting priorities of importance between them. The role will also include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome. Experience of effectively and sensitively dealing with difficult situations is essential as is being able to prioritise and delegate.
You will be IT literate, including word, email, internet use, and database applications. Have experience of academic administration within a Higher Education Institution. You will be committed to developing and leading a customer service environment and have a high degree of accuracy and attention to detail.
The job description provides a comprehensive insight to the role.
Interviews will be held week commencing 14 May 2018.
At Cranfield we value Diversity and Inclusion, and aim to create and maintain a culture in which everyone can work and study together harmoniously with dignity and respect and realise their full potential.