Senior Degree Advisor

Location
Adelaide, Australia
Posted
19 Apr 2018
End of advertisement period
04 May 2018
Ref
ALS_1183_P_E
Contract Type
Fixed Term
Hours
Full Time
  • Based in the UniSA Online Unit located at Light Square, Adelaide
  • Full-time, two (2) year fixed term contract
  • Salary range: $77,454 - $85,467 per annum (plus super)

About the Job 

As the Senior Degree Advisor you will be responsible for the supervision of the day-to-day activities of the UniSA Online student enquiry and admissions functions. You will supervise a dedicated high performing team of Degree Advisors who manage all enquiries and student admissions to UniSA Online through a formalised opportunities and sales management process. This role ensures the provision of quality sales delivery and admissions advice to UniSA Online prospects. 

Working with the Team Leader UniSA Online Enquiries and Admissions you will actively contribute to the development and improvement of enquiries and admissions processes, undertake Agent quality coaching towards the team’s achievement of sales targets, and coordinate all aspects of sales and admissions record keeping. 

Skills and Experience 

To be successful, you will have a minimum three years supervisory experience in a high volume sales related environment (e.g. customer contact centre, customer support activities), with a focus on achieving sales and client service management targets. You will be emotionally intelligent with excellent interpersonal and relationship building skills, allowing you to provide effective and insightful engagement with a diverse range of people. 

If you have experience in coaching and developing others in a sales delivery environment, including quality call monitoring, training facilitation, rostering and general high performance team operation, as well as demonstrated experience in consistently achieving sales targets and advanced working knowledge of web-based CRM systems (i.e. Sales Force, , Dynamics, Oracle), we want to hear from you! 

A University of Enterprise 

The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions. 

In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility. 

Benefits on Offer 

At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities. We offer a competitive remuneration package and we have a family friendly approach to ensure you enjoy a healthy work/life balance. 

Lodging your Application 

For a copy of the position description and to apply, please visit https://workingatunisa.nga.net.au/. Please refer to the online application form which will indicate which selection criteria you need to address. For further information about the position or the recruitment process, please contact Chloe Juniper, Senior Recruitment Consultant on +618 8302 1700 or via email to recruitment@unisa.edu.au using job reference number #1183 

Applications close: 9:00 am Friday 4 May 2018 

Pursuant to the Children's Protection Act 1993 (SA), this position has been deemed prescribed. This role will require the successful candidate to hold a current DHS Child-Related Employment Screening assessment.

Important Information:

  • Preview Application Form

In addition to your salary, the University will make employer superannuation contributions. The amount of superannuation you are entitled to will depend on the nature of your employment. You will also be entitled to annual leave loading, and other beneficial employment conditions. See more benefits of working for UniSA

How to apply:

Applications must be lodged online through Working at UniSA. If you experience any difficulty lodging your application visit FAQs.

For further support contact Recruitment Central on +61 8 8302 1700 or email recruitment@unisa.edu.au and you will receive a response within one working day.

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