- Fantastic opportunity to be part of the Swinburne Professional team
- HEW 5, $67,163 - $73,702 + 17% Super
- Full-time, 12 month contract, Hawthorn campus
Swinburne’s emphasis is on high quality, engaged teaching and research in science, technology, business, design and innovation – teaching and research that makes a difference in the lives of individuals and contributes to national economic and social objectives.
About the job
This position reports to the Learning Advisor Co-ordinator and is accountable for providing expert advice to existing and prospective students on the courses that we offer and how those courses might enable them to achieve the career progression that they are seeking. Learning Advisors engage with clients via phone, email and on occasion face to face, the clients may contact us directly and indirectly through campaigns and / or our website.
The incumbent is responsible for the accurate and timely data entry into the IS database to ensure that we have a record of all leads. An excellent communicator the Learning Advisor must be able to engage quickly with prospective clients and work to convert their enquiry into an enrolment. This Learning Advisors are responsible for generating revenue through sales and as such, this position has a direct sales target attached to it.
About the department
Swinburne Professional is an organisational unit reporting to the Vice President of Engagement. Swinburne Professional has been developed to service the needs of industry across the whole of the Swinburne community, acting as the gateway for industry interaction with the University, working with Engagement, the Higher Education and PAVE divisions. Products and services include brokering commercial opportunities, consultancy, learning and development products and workplace training. SIS acts on behalf of the university to develop strong industry partnerships and alliances and from this to develop commercial income streams for faculties and schools.
Skills and experience
To be successful in this role you will need to demonstrate the following:
- Completion of a degree without subsequent relevant work experience; or completion of a diploma and at least 2 years subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training.
- Demonstrated, relevant experience in the inbound / outbound sales and customer service environment with proven results in the achievement of targets. This would ideally be in an education environment
- Demonstrated outstanding customer service skills with a willingness to go out of their way to ensure that the customer is satisfied.
A full list of the selection criteria is available within the position description
The diverse culture within Swinburne is a source of strength. We have an inclusive working environment with employees from a variety of backgrounds. We acknowledge that diversity in the university workforce increases the effectiveness of teams and our capacity for innovation. We welcome applications from Indigenous people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds.
We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2016 and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan which are integral components of our 2025 vision to be world class university creating social and economic impact through science, technology and innovation. Swinburne has also received the Victorian “High Commendation” Multicultural Excellence Award (Business Category).
As a Swinburne staff member you will have access to many benefits such as career development opportunities including 50% study reduction and staff and management development programs. You will receive up to 17% employer contributions (pension) and various discounts on annual Myki cards, private health insurance and movie tickets. We also recognise the need to support the work/life balance and flexible needs of our staff. As such a range of flexible working arrangements including paid maternity/partner leave, onsite childcare, working from home and part time options are available.
To find out more about the extensive benefits offered to Swinburne employees please visit:
Further information, contacts and support
To start an application click on 'apply' at the bottom of this page and submit your resume and cover letter.
Please do not email or send paper applications, all applications must be submitted online.
For further information about the position, please contact Michelle Nulty on +61 3 92145172 or via email at firstname.lastname@example.org
If you are experiencing technical difficulties with your application, please contact the Recruitment team on +61 3 9214 8600 (option 2).
Should you require further support for an interview due to special needs or consideration, please contact our Diversity Consultant, Dr. Walter Robles, on email@example.com, or our Aboriginal and Torres Strait Islander Employment Officer, Sherrin Trautmann on firstname.lastname@example.org.
Applications close at 5pm Thursday 19th April 2018