Administrative Officer 

Glasgow, Glasgow City (GB)
10 Apr 2018
End of advertisement period
24 Apr 2018
Contract Type
Full Time

Administrative Officer 
(Mandarin Speaking)

Unit   Marketing and Communications Team
Faculty   Faculty of Humanities and Social Sciences (
Staff Category    Administrative and Professional
Reference No    120085
Reports To    Marketing and Communications Manager
Grade:    6
Salary Range:    £27,285 - £30,688
Contract Type:    Open Contract
FTE:    1 (35 hours/week)
Closing Date    Tuesday, 24 April 2018

Job Advert

The Faculty of Humanities and Social Sciences seeks to appoint a Mandarin speaking Administrative Officer to join the Marketing and Communications Team.

The Marketing and Communications Team are responsible for promoting the global brand and reputation of the Faculty, individual Schools and programmes available for study.  The work of the team is organised into three key strands: Marketing, Recruitment and Admissions.  Each strand has a role in the applicant to student “journey” from generating interest and applications through to application screening and selection and ultimately converting applicants into students.  The team aim to deliver this work whilst maintaining operational excellence through exemplary customer service and the efficient and effective use of resources. 

The portfolio of programmes is large and diverse, attracting a range of different student types.  The Faculty have ambitious targets associated with student recruitment and in particular to increase the number of postgraduate study students and to all levels of study from overseas and other countries within the UK, whilst maintaining a core of Scottish students.

In particular, the University and Faculty has direct links and partnerships with Higher Education institutions in China.  

The post-holder will play an important role in the Faculty’s work in China, supporting both students during the application process and senior staff and academics visiting China.  The role will also include reporting on the outcomes of partnership and recruitment activity. Applicants will be fluent in spoken and written Mandarin, coupled with a strong proficiency in English, have experience of using language skills in a work setting and demonstrate exceptional organisational skills, with the ability to manage different tasks at once.  Previous experience of working in a similar role in a Higher Education Institution and an interest and knowledge of higher education in the UK are desirable. 

Job Description

Brief Outline of Job:

The successful candidate will be based within the Marketing and Communications Team and provide support to both the Faculty of Humanities and Social Sciences and Strathclyde Business School.  The post holder will contribute towards planning, provide advice to peers and students, attend meetings, report on outcomes and maintain communication with partner institutions and applicants. 

Main Activities/Responsibilities:
1.    Independently deal with all enquiries from Chinese student applicants, higher education institutions and partner institutions, responding effectively and efficiently, providing.
2.    Provide support to colleagues responsible for the welfare of Chinese students.
3.    Facilitate discussion with prospective students and partners via the Faculty WeChat account., providing advice, guidance and detailed information on the University, Faculty and courses.
4.    Provide specialist advice and support to senior academics and staff visiting academic institutions and industry partners in China and attending student recruitment events.
5.    In partnership with Faculty stakeholders, plan and deliver events for international visitors and students.
6.    Attend regular meetings regarding the University’s activity in China.  Report main discussion points and actions to relevant team members.  
7.    Assist with articulation agreements with Chinese partner institutions.
8.    Interpret for Mandarin speaking visitors and students at meetings when required.
9.    Translate promotional materials into Mandarin.  
10.    Research, prepare and distribute a regular newsletter to partner institutions.
11.    Report on activity and suggest improvements to current practice
12.    Manage and process applications from Chinese students applying to study.
13.    Support the wider work of the Marketing and Communications Team during peak times and contribute to annual strategic planning.
14.    Any other duties as may be required and which are appropriate to the grade and role.

Person Specification

Educational and/or Professional Qualifications
(E=Essential, i.e. a candidate must meet all essential criteria to be considered for selection, D=Desirable)

E1    HNC/HND in a relevant discipline and some similar work experience  or considerable similar work experience 
D1    Degree in a relevant discipline 
E2    Experience of using language skills in a work setting 
E3    Fluency in spoken and written Mandarin, coupled with a strong proficiency in English
E4    Experience of working collaboratively with colleagues in a wider team
D2    Experience of copywriting 
D3    Experience of using a customer relationship database
D4    Experience of working within the Higher Education sector in  a similar role

Job Related Skills and Achievements
E5    Excellent interpersonal and communication skills, both written and verbal
E6    Exceptional organisational skills with the ability to multitask effectively and plan ahead
E7    Proven ability to manage work to deadline and prioritise tasks appropriately 
E8    Assertive, with the ability to persuade and influence multiple stakeholders
E9    Excellent IT skills (including Microsoft Office, Word, PowerPoint, Excel and Databases)
D5    Knowledge of social media platforms and conversational apps (e.g. WeChat) 
D6    An interest and knowledge of higher education in the UK

Personal Attributes
E10    Creative problem solver
E11    Target/ results driven 
E12    Ability to carry out duties independently with limited recourse to senior colleagues

Other Relevant Factors
D7    Willingness to undertake some evening/weekend work (events if required)
D8    Knowledge of data protection 

Application Procedure

Applicants are required to complete an application form including the name of three referees who will be contacted before interview without further permission, unless you indicate that you would prefer otherwise. Applicants should also submit a Curriculum Vitae and a covering letter detailing the knowledge, skills and experience you think make you the right candidate for the job. Applicants should also complete the Equal Opportunities Monitoring Form.

Other Information

Further information on the application process and working at Strathclyde can be found on our website (
Informal enquiries about the post can be directed to Stewart Coubrough, Recruitment Officer (, Tel: 0141 444 8216).

Rewards and Benefits
Our staff have access to a wide range of outstanding benefits that include financial rewards, family friendly and wellbeing benefits and career development opportunities, details of which can be found here.

Conditions of Employment
Conditions of employment relating to the Administrative and Professional staff category can be found at: Conditions of Employment.

Where applicable, the successful applicant will be required to serve a 9 month probationary period.

The successful applicant will be eligible to join the Universities' Superannuation Scheme. Further information regarding this scheme is available from Payroll and Pensions.

Where applicable, the University offers a relocation package to support new employees who meet the eligibility criteria. The relocation package is offered as a contribution towards costs incurred, and is designed to be flexible, allowing staff to use the financial support available in the way that will be most helpful to them. Further details are outlined in the Relocation Policy.

Formal interviews for this post will be held on Thursday, 3 May 2018.

Equality and Diversity
We value diversity and welcome applications from all sections of the community.

The University currently holds a Bronze Athena SWAN award, recognising our commitment to advancing women's careers in science, technology, engineering, maths and medicine (STEMM) employment in academia.