Course Advice Coordinator
- Focused on high-quality teaching and active engagement with both industry and the community
- HEW 7, $85,461 - $92,156 plus 17% super
- Full-time, ongoing, Hawthorn location
Swinburne University of Technology has a long, proud history of educating and training students for over 100 years. Swinburne focuses on providing high-quality, career-oriented education with strong links to industry and the community. Swinburne currently has over 54,000 students.
Swinburne’s emphasis is on high quality, engaged teaching and research in science, technology, business, design and innovation – teaching and research that makes a difference in the lives of individuals and contributes to national economic and social objectives.
Swinburne is a progressive university that aims to increase Australia’s capacity in science, technology and innovation as the drivers of modern, internationalised economies and workplaces. Our university is focused on high-impact global research, high-quality teaching and active engagement with both industry and the community.
About the job
Working with the Associate Director, Enrolment Services, the Course Advice Coordinator is responsible for the delivery of enrolment-related services at a very high standard to Higher Education coursework students and colleagues across the University. These services are generally time-critical, and significant in size and importance to students which include the management of advanced standing applications to students’ study plans, course completion and assisting students with amendments to their enrolment throughout their studies.
A key aspect of the role is to be an escalation point for stakeholders and the Course Advice team to ensure that students complete their studies within the requirements of their course rules and to liaise with senior colleagues for resolution of any complex enrolment matters affecting a student’s progress to completion.
The role is expected to identify areas for process and policy improvement to minimise the effort required by both students and staff to complete tasks and work with the Associate Director, Enrolment Services to implement them on an ongoing basis. It is responsible for putting in place support services as required to assist students to complete their enrolment relevant to the ever-changing needs of the student population.
The incumbent will be required to work flexibly across the team to support operational needs and to facilitate staff development opportunities.
Skills and experience
To be successful in this role you will need to demonstrate the following:
- A degree with subsequent relevant experience or extensive experience and management expertise in technical or administrative fields
- Significant experience in the coordination of student / client service functions and demonstrated ability to deliver high quality services to a range of stakeholders
- Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands.
A full list of the selection criteria is available within the position description
To find out more about the extensive benefits offered to Swinburne employees please visit:
Further information, contacts and support
The diverse culture within Swinburne is a source of strength. We have an inclusive working environment with employees from a variety of backgrounds. We acknowledge that diversity in the university workforce increases the effectiveness of teams and our capacity for innovation. We welcome applications from Indigenous people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds.
We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2016 and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan which are integral components of our 2025 vision to be world class university creating social and economic impact through science, technology and innovation. Swinburne has also received the Victorian “High Commendation” Multicultural Excellence Award (Business Category).
To start an application click on 'apply' at the bottom of this page and submit a resume, cover letter and response to the Key Selection Criteria, as listed in the Position Description.
Swinburne University of Technology is a Child Safe Organisation and as part of this commitment, we require all employees to have a current Working with Children’s Check.
All appointments are subject to a valid Working with Children’s Check, therefore it will be a mandatory requirement to have and maintain a current Working with Children Check.
Please do not email or send paper applications, all applications must be submitted online.
For further information about the position, please contact Andrew Devine on +61 3 9214 3798.
If you are experiencing technical difficulties with your application, please contact the Recruitment team on +61 3 9214 8600 (option 2).
Should you require further support for an interview due to special needs or consideration, please contact our Diversity Consultant, Dr. Walter Robles, on firstname.lastname@example.org, or our Aboriginal and Torres Strait Islander Employment Officer, Sherrin Trautmann on email@example.com.
Position number: 30762
Applications close at 5 pm, Sunday 22 April 2018.