Information Technologist, Help Desk

Location
Mawson Lakes, Australia
Posted
06 Apr 2018
End of advertisement period
20 Apr 2018
Ref
RES_1153_P_E
Contract Type
Permanent
Hours
Full Time
  • Based in Information Strategy and Technology Services at the Mawson Lakes campus 
  • Full-time, continuing position 
  • Salary range: $66,774 - $79,459 per annum (plus super)

About the Job 

The Information Technologist: Help Desk is a member of the IT Help Desk Team, and uses their broad technical knowledge, experience and analytical skills to solve the majority of problems at the first contact. They require good listening skills and the ability to extract and filter the correct information from users and superior customer service skills to liaise with people at all levels of IT literacy in a professional and timely manner.

Skills and Experience 

To be successful you will have broad technical knowledge, experience and analytical skills to deliver a professional service to our staff and students.  You will also have well-developed communication, interpersonal and customer service skills along with excellent organisation and time management practices.

A University of Enterprise 

The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions. 

In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions.  We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility.

Benefits on Offer 

At UniSA, we seek to enrich people’s lives through the creation and application of knowledge.  Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities. 

We offer a competitive remuneration package that includes generous superannuation contributions of up to 17%, and we have a family friendly approach to ensure you enjoy a healthy work/life balance.

Lodging your Application 

For a copy of the position description and to apply, please visit https://workingatunisa.nga.net.au/. Please refer to the online application form which will indicate which selection criteria you need to address.  For further information about the position or the recruitment process, please contact Tracey Inglis, Recruitment Consultant, Recruitment Central on +618 8302 1700 or via email to recruitment@unisa.edu.au using job reference number #1153.

Applications close: 9:00 am Friday 20 April 2018

Important Information:

  • Preview Application Form

In addition to your salary, the University will make employer superannuation contributions. The amount of superannuation you are entitled to will depend on the nature of your employment. You will also be entitled to annual leave loading, and other beneficial employment conditions. See more benefits of working for UniSA

How to apply:

Applications must be lodged online through Working at UniSA. If you experience any difficulty lodging your application visit FAQs.

For further support contact Recruitment Central on +61 8 8302 1700 or email recruitment@unisa.edu.au and you will receive a response within one working day.

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