Business Process Analyst

Colorado State University
Fort Collins, Colorado, United States
01 Apr 2018
End of advertisement period
29 Apr 2018
Contract Type
Full Time

Description of Work Unit

International Student and Scholar Services (ISSS) is one of three units within International Programs, and fosters the education and development of over 2000 international students, scholars and faculty from over 100 countries, to enable them to achieve their academic, professional and personal goals and objectives. ISSS staff provide advice, counseling and advocacy on immigration, cultural, financial, academic and personal concerns and make appropriate referrals when necessary. Immigration services include immigration documentation and advising to nonimmigrant visa bearers at Colorado State University, as well as permanent residency processing for individuals in positions of permanent employment with the University. ISSS also supports a campus environment conducive to international education and intercultural awareness via educational, social, and cross-cultural programs for students, faculty, staff and community.

Colorado State University is a premier public research university established as the land-grant institution for the State of Colorado in 1870. CSU is committed to excellence, setting the standard for public research universities in education, research and outreach for the benefit of the citizens of Colorado, the United States, and the world.

Colorado State University is recognized in national rankings and is the school of choice for Colorado students, with a longstanding legacy of attracting the best and brightest nationally and internationally. The University has eight colleges and resident student enrollment is approximately 30,000. As a premier land-grant University for the 21st century, CSU is addressing and solving the great global challenges of our time.

Colorado State University is located in the city of Fort Collins, a dynamic community with a population of over 160,000. Situated 65 miles north of Denver at the western edge of the Great Plains and at the base of the foothills of the Rocky Mountains, Fort Collins is a gateway to world-class skiing, hiking, fishing, climbing, and biking, and has an average of 300 days of sunshine per year. Colorado has earned a worldwide reputation as an area that offers an unparalleled lifestyle, and Fort Collins represents the very best of Colorado.

Position Summary

The Business Process Analyst is responsible for business process analysis related to immigration documentation, records, and services within International Student and Scholar Services. The Business Process Analyst meets with line staff and IT colleagues and determines software and workflow procedures to modernize immigration service delivery to students, scholars, academic departments, and other administrative units on campus such as Admissions.

Minimum Qualifications

  • Four years of experience with business process analysis and implementation in an IT environment, which must have included utilization of relational database technologies.
  • U.S. citizen or permanent resident status (required in order to serve as a Designated School Official for F-1 visa purposes and as an Alternate Responsible Officer for the Exchange Visitor Program).
  • Must be a current, CSU State Classified employee.



Preferred Qualifications

The highly desired candidate will possess the following knowledge, skills, abilities, personal characteristics, and experience directly related and critical to this position:

  • Bachelor’s degree or higher in business, computer information systems, or a related field.
  • Experience using Sunapsis ( or similar immigration data management software) and Banner software.
  • Understanding of SQL and experience with relational database systems such as Oracle, SQL Server, or MySQL.
  • Familiarity with federal immigration rules applying to F-1 and J-1 students and scholars and the Student and Exchange Visitor Information System (SEVIS).
  • Knowledge or experience with university academic and administrative policies and procedures
  • Capable of using discretion, handling confidential matters, and maintaining scrupulous attention to detail.
  • Demonstrated strong organizational skills.
  • Ability to work well with a team and independently.
  • Experience training staff on software and other technologies.
  • Excellent written, verbal and interpersonal skills, with the ability to interact with a wide range of people at all levels of an organization, including culturally diverse communities.

Essential Job Duties

Job Duty Category Business Process Analysis Duty/Responsibility

  • Interview OIP staff, participate in staff meetings, and lead requirements gathering meetings to understand current business processes and unmet requirements;
  • Document these processes and requirements with flow charts, diagrams, and/or descriptive text;
  • Identify opportunities for automation and streamlining of existing processes;
  • Analyze functionality of existing software and design new configurations to support new business processes;
  • Configure software for new processes, test the configuration, create end-user documentation on the new processes, and train staff on the new processes;
  • Coordinate with IT staff and attend project planning meetings within OIP, Admissions, and CSU IS to improve data sharing between systems;
  • Analyze data items that are shared between SLATE (Admissions), Banner (CSU system of record), and Sunapsis (ISSS data system) to map the content and timing of how data must flow between the systems;
  • Identify project dependencies for project planning by identifying the logical sequence and timing of project tasks, based on technical pre-requisites, data pre-requisites, business workflows, and university decision making processes;
  • Test data flows between systems in the test environment, and assist with the migration of these new data flows to the production environment.

Percentage Of Time 55% Job Duty Category Data Management Duty/Responsibility

  • Write custom queries against Sunapsis and other systems to identify data anomalies to resolve and assist with testing of new processes, and to identify student or scholar situations needing attention.
  • Support federally mandated reporting requirements by managing pertinent data on international students, scholars, and dependents.
  • Follow up with students, academic departments, and other CSU offices to obtain accurate and up to date information such as address changes, financial support documentation, program of study extensions, employment authorizations, etc. Scan and maintain student and scholar data.
  • Import admission data from Slate and Banner databases, notify immigration advisors of changes necessitating workflow actions such as document production, communication, or interaction with federal agencies, etc.
  • Review the immigration and financial situation of newly admitted students and assign them to an immigration advisor

Percentage Of Time 20% Job Duty Category Immigration Processing Duty/Responsibility

  • Automate means of obtaining information and collecting data from various sources to facilitate immigration document processing for new and continuing students and scholars.
  • Design and prepare ad hoc reports as needed.
  • Design and monitor alerts and e-forms as part of client services in Sunapsis.
  • Submit batch file interface to and from DHS when needed. This includes review of daily transaction log, reconciliation of discrepancies, monitoring alerts in SEVIS, and with internal databases such as Slate, Sunapsis, and Banner.
  • Serve as a government-authorized Designated School Official (F-1 visa) and Alternate Responsible Officer (J-1 visa) in order to submit data to SEVIS.

Percentage Of Time 20% Job Duty Category Office Support Duty/Responsibility

• Provide support for office programs such as international student orientations, etc.

Percentage Of Time 5%

Special Instructions to Applicants


  • Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.
  • Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience.
  • The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.


  • If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.
    • An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
    • An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
    • Positions requiring a degree or if using education as a substitution for work experience (e.g.: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.


  • When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.
  • Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
    **Please see the Required Documents section of the posting.


  • The selection process for State Classified positions may include an exam(s), which requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
  • All status updates for this position will be sent via email from In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.
  • Pertinent updates to your Application status can be obtained by logging into your application account at


  • Please check the Help link online at for assistance on your application or for answers to Frequently Asked Questions.
  • All other inquiries should be directed to the Colorado State University Human Resources Office (970) 491- MyHR(6947).

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.