Parent and Family Program Manager

Colorado State University
Fort Collins, Colorado, United States
01 Apr 2018
End of advertisement period
29 Apr 2018
Contract Type
Full Time

Description of Work Unit

The Division of Student Affairs (DSA) fosters a campus community that supports students in the development of their unique potential, inspiring them to be active learners, successful graduates, and engaged global citizens. The Division employs approximately 846 full-time and 3440 part-time staff with an annual budget of over $140 million, and as importantly, seeks student affairs professionals of great character, who inspire our students as visionary leaders, and bring with them passion, positivity, and humor to their work and to the campus.

The Office of the Vice President for Student Affairs is the executive management unit for the Division of Student Affairs within Colorado State University. The Division provides an array of academic support and service units for the students within the University, including housing, dining, health services, counseling, student orientation and advising, student life programs and services, student center, bookstore, student government and organizations, recreation center and intramural sports programs. The operation manages a complex set of budgets of over $140 million and manages a staff of over 846 full-time and 3440 part-time/student staff.

Position Summary

The Program Manager of Parent and Family Programs manages the many day-to-day aspects of parent and family programming and response to parent and family needs. The Program Manager develops, coordinates, implements and assesses large and small-scale programs for CSU family members independently and/or in collaboration with multiple campus units such as Orientation and Transition Programs, Admissions, Alumni Association, University Advancement, Housing & Dining Services, and the Career Center. This position has decision-making authority for the program budget, hiring, training, and supervision of the program graduate assistant, and selection, training, and oversight of parent and family member volunteers (10-12). This position manages strong partnerships with Division of Student Affairs units, Enrollment and Access, and University Advancement. This position also manages high-level crisis response to parent/family and student emergencies through in-person, telephone, and email communication.

The Program Manager of Parent and Family Programs reports to the Assistant Dean of Students/Director of Parent and Family Programs.

Required Job Qualifications

  • Master’s degree in Student Affairs, Higher Education Administration, or a related field.
  • Three years of full-time, professional experience in a higher education setting (two years in a 20-hour graduate assistantship is equivalent to one year of professional experience).
  • Demonstrated experience working with parents and families of college students.
  • Demonstrated training, facilitation, and/or presentation experience.
  • Demonstrated commitment to implementing the value of social justice and inclusion into work practices, programs, trainings, etc.

Preferred Job Qualifications

  • Direct supervisory experience of graduate and/or undergraduate student staff.
  • Highly developed communication (written and verbal), organizational, critical thinking, and problem solving skills with demonstrated success in each area.
  • Demonstrated experience with event planning and project management.
  • Demonstrated experience working with underrepresented populations including students of color, low-income, first generation, adult learner, international, transfer, etc.
  • Demonstrated ability to develop and maintain collaborative relationships with students, faculty, staff, alumni, family members, and other campus constituents.
  • Demonstrated experience in developing and implementing learning outcomes and program assessment.
  • Knowledge of FERPA, HIPPA, and the ability to maintain confidentiality.
  • Proficiency with technology and software including PowerPoint, Excel, Word, web design applications, social media, and email and listserv management.

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty Category Parent and Family Programs Administration and Leadership Duty/Responsibility

Programming and Presentations

  • Develop and facilitate parent and family informational sessions for new first-year, transfer, and international student admissions programs.
  • Collaborate with the Assistant Director of Orientation Programs to design the parent and family experience during first-year, transfer, and international student orientations (4000+ family members) prior to the start of the fall and spring semesters; directly responsible for developing content of presentations and facilitation of parent and family sessions.
  • Collaborate with the Associate Director of Orientation and Transition Programs to develop parent and family programming during fall and spring Ram Welcome (4,000+ family members) and Homecoming and Family Weekend (2,000+ family members); directly responsible for developing content of presentations, facilitation, and oversight of the programs.

Strategic Planning and Assessment

  • Develop and identify priorities for program goals; evaluate goals throughout the year to ensure progress/completion and relationship to job responsibilities and department strategic plan.
  • Assessment of parent and family programming efforts to ensure meeting the needs of parents and family members and to determine future program needs and initiatives. Programs include: Summer Orientation Parent and Family Programming, Ram Welcome Parent and Family Programming, Student and Family Move-in Experience, Homecoming and Family Weekend Parent and Family Programming, quarterly e-newsletters (that reach 15,000 family members), social media (Facebook and Instagram) communications to parents and family members, and other parent/family engagement opportunities.
  • Contribute to the Parent and Family Programs annual report and strategic planning efforts.
  • Research current best practice for working with parents and family members of college students.


  • Respond to and determine appropriate course of action regarding student and family concerns, problems, or challenges.
  • Develop, disseminate and monitor large bulk communications to parents and family members regarding University policy, procedure, and/or share important information when appropriate (that reach 18,000 family members).
  • Develop content for and oversee design of publications for the Family Transitions Calendar (5,000 copies) and GuideBook application (15,000+ users) annually. Develop content for and oversee design of print and digital publications for large University-wide events including Ram Orientation, Ram Welcome, and Homecoming and Family Weekend.
  • Develop, design and monitor content for parent and family program website to ensure up-to-date and relevant information is presented.
  • Prepare materials for parent and family programs and presentations including: Admissions visit-day events, Ram Orientation, Ram Welcome, Homecoming and Family Weekend, and campus partner presentations.
  • Track web based and print communications to CSU parents and families from the entire University community to ensure overall consistency and tone to match the University’s commitment to partnering with parents and families.
  • Initiate collaboration and communication regarding FAMweb system functioning, trouble-shooting, and revisions with Financial Aid, IT Help Desk, Registrar’s Office and Information Systems.
  • Create and manage list of parent and family contact information used for direct communication for the parent and family monthly electronic newsletter, for campus emergency messages forwarded to parents/family members and for other messages needed.

Budget Management

  • Assists with budget development and management for Parents Fund ($100,000+).
  • Decision making authority regarding development and use of RamFam funds ($10,000), raised annually.

Percentage Of Time 55% Job Duty Category University Responsibilities and Collaboration Duty/Responsibility

  • Develop and maintain partnerships and collaborations with Division or campus staff when working with parents and families. (i.e., Orientation and Transition Programs, Student Case Management, Student Resolution Center, Residence Life, Apartment Life, Off-Campus Life, Student Diversity Programs and Services, SLiCE, Student Legal Services, CSU Health Network, Support & Safety, Presidents Office, CSUPD, Financial Aid, Registrar, Advancement, Academic Advising, Admissions, External Relations, International Programs, Alumni Association, and University Events).
  • Serve as representative for Parent and Family Programs on the Ram Welcome Steering Committee, Homecoming and Family Weekend Committee, Get Your Green on Committee, Family Weekend Committee, and other committees as needed.
  • Initiate, execute and maintain strong communication and relationships with multiple campus partners as it relates to meeting the diverse needs of parents, families and students, including Orientation and Transition Programs, Housing and Dining Services, Student Resolution Center, Admissions, Office of Financial Aid, the Collaborative for Student Success, Athletics, Lory Student Center event staff, CSU Health Network, Alumni Association, CSU Events and Creative Services.
  • Analyze and disseminate survey data (from parents and family members) from large University events (ex: Ram Welcome, Homecoming and Family Weekend) to campus partners such as Orientation and Transition Programs, Housing and Dining Services, CSU Health Network, Conference and Event Services, External Relations, the President’s Office, the Student Resolution Center, etc.
  • Design and implement unique events for parents and family members of underrepresented students in collaboration with Student Diversity Programs and Services, Admissions, Collaborative for Student Achievement, Financial Aid, Student Athlete Support Services, and Housing and Dining Services.
  • Develop and implement new and unique opportunities for parent and family engagement (i.e., campus and community signature programs, campus and local business/community tours, event attendance, etc.) in collaboration with Orientation and Transition Programs, University Advancement, University Events and the Alumni Association.
  • Serve as liaison in the development, recruitment and retention of RamFam Preferred Business Partners (10-15 partners/annually), as part of a partnership between Rocky Mountain Student Media, CSU External Relations, University Advancement, and Parent and Family Programs.
  • Serve as a liaison with the Director and Assistant Director of Development for Student Affairs in the production of written communications with parents/families regarding Parents Fund, RamFam Fund, and any events through our RamFam Ambassadors Program.
  • Identify and cultivate parents and family members of current CSU students as prospects to contribute to the Parents Fund and RamFam Fund.
  • Serve as a liaison for Parent and Family Programs to the VP for Student Affairs, Residence Life, and Athletics in the creation, planning, and implementation of the student-athlete early move-in experience.
  • Develop and implement new and unique opportunities for parent and family engagement (i.e., campus and community signature programs, campus and local business/community tours, event attendance, etc.) in collaboration with University Advancement, University Events and the Alumni Association.

Percentage Of Time 35% Job Duty Category Supervision and Oversight Duty/Responsibility

  • Hire, train, supervise and evaluate one Graduate Assistant for Parent & Family Programs.
  • Conduct mid-year review and annual performance evaluation for direct report. Serve as a mentor and role model to direct report in relation to performance expectations and professional development.
  • Develop, plan, and facilitate training sessions for working with parents and family members designed to meet the needs of campus offices across the University.

Percentage Of Time 10%

Special Instructions to Applicants

Applications will be accepted until the position is filled, however for full consideration, please apply by 04/09/2018, 11:59 pm (MT). Interested applicants must submit a cover letter which addresses how professional experiences align with identified required and preferred qualifications of the position, a current resume, and the names, e-mail addresses, and telephone numbers of three (3) professional references. References will not be contacted without prior notification of candidates.

Search Contact Tess McGinty, 970-491-5312,

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.