Project Manager, Information and Communications Technology Projects

Townsville, Australia
27 Mar 2018
End of advertisement period
18 Apr 2018
Contract Type
Full Time

Position Overview

The Project Manager, ICT Projects is responsible for providing project management, change management, oversight and co-ordination to a range of ICT Projects.

The incumbent is to ensure that each project is delivered within time, cost and quality constraints, and to oversee successful transition from projects to operations.

Division of Services and Resources

The Division of Services and Resources comprises a number of Directorates and Offices whose activities foster and promote innovation and best practice in the delivery of its services and provide the frameworks and support to assist the Academy and Service Divisions achieve their goals and objectives.

The Division is responsible for overall strategy in relation to: planning, performance and budgeting framework; strategic procurement; financial and human resources; ICT services; business intelligence and statistical reporting; strategic commercial activities, including in relation to the Discovery Rise project and Retail outlets; quality enhancement and policy framework; capital infrastructure planning and maintenance and delivery of capital projects for ICT and the Estate; health and safety management and compliance; provision of campus services including cleaning, grounds maintenance, security and student accommodation.

The Division has a strong customer service ethic and continuous improvement culture. We are receptive to new ideas and ways in which we can enhance our delivery of services for the University. 

Information and Communications Technology Directorate

The Information and Communications Technology (ICT) Directorate’s mission is to be the University’s strategic technology partner, playing a key role in the success of James Cook University and the achievement of JCU’s Strategic Intent. ICT enables excellence in blended learning and teaching and research, and is an enabler of an effective and efficient organization through automation of business processes and provision of relevant business information.

The ICT portfolio includes responsibility for all aspects of University ICT across all campuses and sites, and has functions devoted to strategy and architecture, project delivery and

delivery of a broad range of contemporary and relevant ICT services to the University community.

Organisational Charts

James Cook University

Division of Services and Resources

Information and Communications Technology Directorate

Principal Accountabilities

  1. Manage assigned projects through all stages from initiation to delivery, transition and closure, having overall responsibility for the successful delivery of project outcomes within time, cost and quality constraints.
  2. Lead and develop effective approaches to sourcing and delivering: products; schedule; resources; project budget, scope, issues; and risks.
  3. Manage project activities including risk and issue management, vendor relations, financial and staff resourcing, weekly reporting and timely identification of deviations from scope, schedule or budget.
  4. Develop, build and maintain strong working relationships with a variety of stakeholders across the University and third party vendors, including project contractors and personnel.
  5. Manage associated change responsibilities, including development of a change plan, impact assessment, training requirements and training delivery.
  6. Lead and manage staff effectively to achieve project outcomes, promote team work and create an environment that encourages a learning focused culture, innovative thinking and continuous improvement.
  7. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  8. Demonstrate a commitment to the University values and Divisional attributes.
  9. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff. Your specific level descriptor can be found at:

Professional and Technical

Level 9

Generic Accountabilities 

There are generic responsibilities that apply to all James Cook University staff. 

  1. The Project Manager, ICT Projectsis required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Project Manager, ICT Projects is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance.
  3. The Project Manager, ICT Projects is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct.

Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Postgraduate qualifications in a relevant field with extensive project management experience or an equivalent combination of education, training and/or experience.
  2. Demonstrated ability to effectively manage multiple ICT related projects concurrently,plan and schedule project tasks and manage the progress of activities within time, cost and quality constraints.
  3. Demonstrated experience in managing teams with expertise in the management of human, and physical resources to achieve results consistent with the strategic and operational goals.
  4. Excellent organisational and time management skills and the ability to work within timelines and competing priorities.
  5. Demonstrated ability to design and implement change management strategies that deliver agreed project outcomes.
  6. High level oral and written communication,and interpersonal skills, including the ability to negotiate with and provide high level advice to, a range of stakeholders at all levels to achieve project objectives withthe ability to prepare project documentation, plans and reports with clarity and professionalismfor a wide audience.


  1. Experience within large, complex environments or the higher education sector.
  2. Experience with PRINCE 2 & Agile Project Management Methodology.