Student Care Coordinator

Colorado State University
Fort Collins, Colorado, United States
25 Mar 2018
End of advertisement period
22 Apr 2018
Academic Discipline
Social Sciences, Psychology
Contract Type
Full Time

Description of Work Unit

This is a 12-month full-time Administrative Professional position. INTO is an organization working in partnership with leading universities and investing in the development of world-class international student centers. It specializes in preparing students for undergraduate and postgraduate courses. Our Centers deliver guaranteed progression into leading undergraduate and postgraduate courses. Each INTO Center is managed by a joint venture management board in which INTO and the partner University are equal shareholders.

Position Summary

The Student Care Coordinator primarily works with complex international student situations involving medical, behavioral, mental health, or personal crisis that has had an impact on the student’s ability to successfully function in the University community. The Student Care Coordinator will help facilitate a student’s access to, and appropriate utilization of, University and/or community services.

For day-to-day operations, this position directly reports to the Director of Student Experience at INTO CSU, who will be responsible for hiring, professional development, and disciplinary action. In consultation and collaboration with Student Case Management, the Director of Student Experience will deliver the annual evaluation for this individual.

Required Job Qualifications

  • Master’s Degree in Counseling, Psychology, Social Work, Student Affairs, or related field
  • Experience working with clients/students with mental health concerns, and alcohol or drug issues
  • Crisis Management experience
  • Be available to respond to after-hours, holiday, and/or weekend emergencies as needed for on-call rotation
  • Experience coordinating care with on and off campus providers when necessary

Preferred Job Qualifications

  • Demonstrated commitment to building and maintaining relationships with diverse clientele and colleagues from a range of linguistic, ethnic, or cultural backgrounds
  • Knowledge about, and skills in, developmental, psychological, and medical issues in the international college student population.
  • Independent decision making with the ability to creatively solve problems and adapt in a fast-paced environment
  • Excellent oral and written communication skills in a multi-disciplinary team environment including experience in providing training to both large and small groups
  • Demonstrated professional experience working with persons with limited English skills
  • Prior experience in a university or college setting
  • Experience in international travel and/or living abroad

Diversity Statement

  • Personal or professional commitment to diversity as demonstrated by persistent effort, active planning, allocation of resources and/or accountability for diversity outcomes.

Essential Duties

Job Duty Category Referral Services & Student Support Duty/Responsibility

  • Serve as a primary point-of-contact for deciding how to refer students for routine, urgent, and emergency situations involving student safety and well-being.
  • Provide guidance to students on University policies (i.e. academic misconduct) and procedures, community responsibilities and culture, and campus and community resources as appropriate.
  • Coordinate student transitions from CSU services to external community providers if necessary (e.g. psychiatric/psychological treatment services, alcohol and drug treatment services, return to parental care).
  • Coordinate with medical and behavioral providers, planning and coordinating campus appointments
  • Seek immediate assistance from the INTO CSU Director of Student Experience, Director of Student Case Management and Referral Coordination, Dean of Students, Director Support and Safety Assessment, CSU Police, Conflict Resolution, and the Health Network in situations in which there is a concern for the student’s safety or the safety of others
  • Be available to respond to after-hours, holiday, and/or weekend emergencies as needed for on-call rotation
  • Ability to meet students off campus when necessary

Percentage Of Time 60 Job Duty Category Reporting & Administrative Duty/Responsibility

  • Coordinate and track CSU internal referrals to campus treatment providers to ensure continuity of care.
  • Communicate with staff, sponsors, agents, parents, families, or designated emergency contacts regarding emergencies
  • Create and modify procedures and processes to meet the needs of students, the Center, and campus partners, including providing training to Center staff
  • Maintain accurate electronic case management records.
  • Perform other duties as assigned

Percentage Of Time 25 Job Duty Category Programming Duty/Responsibility

  • Assist with INTO CSU Orientation activities providing specific resources and information on personal and academic transitions
  • Develop and conduct workshops for students about culture shock, adaptation, and expectations
  • Partner with CSU departments and offices to develop systems and procedures that meet the unique needs of INTO CSU students
  • Perform other duties as assigned

Percentage Of Time 15

Special Instructions to Applicants

Please upload a cover letter which addresses the minimum and preferred qualifications, a resume and the contact information for three professional references. References will not be contacted without prior notification of candidates.

Search Contact Jennifer Rogers

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.