China Programs Student Success Specialist
Description of Work Unit
The China Programs Student Success Specialist will report to the Associate Provost of China Programs, and be a key member of the China Programs Unit within the Office of International Programs. The individual in this position is expected to work closely with colleagues in the Office of International Programs, including the International Student and Scholar Services (ISSS) team, the International Initiatives (II) team and the Education Abroad (EA) team. The position will also work closely with offices throughout CSU including Admissions, Residence and Apartment Life, the Registrar’s Office, and other academic and student affairs units.
The China Programs Student Success Specialist supports international students and scholars at Colorado State University (CSU) with a focus on students who are part of CSU’s special partnership efforts with Chinese universities and high schools. CSU’s Chinese student population has experienced tremendous growth in recent years resulting from special tuition support programs, dual degrees, short-term study, the INTO CSU program, and other collaborative initiatives with major Chinese partner universities and high schools. This position will work directly with Chinese students, and offer programs and services that will enhance their success and experience at Colorado State University.
This position will be a liaison among students, partner institutions and Colorado State University to facilitate a smooth transition and to ensure the academic success of students transferring to CSU. This position will work closely with the CSU China Office in Shanghai to provide pre-departure orientation, welcome letters, and pre-arrival guidance to new students. This position is also responsible for organizing welcome events intended to create a strong and supportive campus environment for Chinese students. The individual in this position is expected to work with a student-centered attitude and to collaborate effectively with CSU faculty and staff to develop and implement programs and services that encourage Chinese students to be involved in campus life as well as advising students about academic support services and other campus resources. The individual in this position will collaborate with student affairs offices across campus to meet the needs of Chinese students and increase retention rates. This position will also provide administrative and programmatic support for China partnership activities including program planning, delegation support, support of research initiatives, support of the Confucius Institute at CSU, and other duties that support CSU’s growing efforts in China.
Required Job Qualifications
- A master’s degree in higher education administration, student affairs, or a related field.
- Detailed knowledge of Chinese and U.S. higher education policies and practices.
- Minimum of two years of professional experience at a U.S. institution of higher education evaluating Chinese transfer credits. Must have a thorough understanding of the credit transfer process.
- Familiarity with U.S. university admissions procedures, international educational systems, and academic policies.
- Full Professional Proficiency in Standard Mandarin Chinese and English to communicate with Chinese partner institutions, Chinese students, their parents, and other university stakeholders.
- Proficiency in the design and maintenance of a website, newsletter, student brochure and/or other promotional materials.
- Experience with program budget management.
- Experience in the design and implementation of student outreach programs such as workshops, orientation sessions and other comparable activities.
- Experience advising Chinese students regarding academic study and cultural differences.
- Experience dealing with student personal issues and emergencies with confidentiality and exceptional sensitivity.
- Knowledge of existing college student support services.
- Strong interpersonal skills.
- Ability to work as a team member.
- Personal or professional experience working with people of diverse cultural backgrounds, and a demonstrated commitment to intercultural sensitivity.
- High degree of organization to maintain records, issue reports, and provide timely services.
- Ability to multitask in a fast-paced work environment.
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.
Job Duty Category Advising and Support for International Students Duty/Responsibility
- Collect and analyze data related to Chinese student success and retention.
- Develop and implement programs and services that support international students and scholars. Programs and services should support the academic, co-curricular, social, professional and personal needs of Chinese students and scholars at CSU.
- Provide programs and services specifically for students that come to CSU through Chinese partner institutions, including students in dual degree programs, short-term study programs, and high school partner programs.
- Research and develop best practices for effective services delivery.
- Advise students regarding educational issues, such as credit transfer, placement tests, course registration, academic probation policies, graduation plans, financial aid, etc.
- Advise students of admission requirements, financial aid opportunities, pre-enrollment checklist, etc.
- Take proactive steps to improve communications with students, faculty and staff.
- Support activities related to additional Chinese programs including the INTO CSU programs, CSU Confucius Institute, Chinese Scholarship Council programs, visiting Chinese delegations, agency agreements, the Chinese Students and Scholars Association, the Chinese language club, International Students and Scholars Services, and other relevant programs.
- Develop close relationships with Chinese students and provide academic and cultural support through individual appointments and group presentations.
- Review student performance and student records in order to ensure that Chinese partner students are making satisfactory academic progress toward degree completion.
- Advise students who are on academic probation or dealing with emergency issues.
- Advise the CSU Chinese Students and Scholars Association.
- Advise Chinese students helping them to understand university policies, helping them learn about campus resources, activities, student development information and otherwise helping them overcome difficulties.
- Establish connections with students during the pre-enrollment period to include, but not limited to, providing welcome letters, pre-arrival guides, and engagement via welcome receptions, shopping trips, individual advising and other student welcome activities.
- Work with academic and faculty advisors, and other student affairs units such CASA (Center for Advising and Students Achievement), the Registrar’s Office, SLiCE (Student Leadership, Involvement and Community Engagement), the Honors Program, etc. to ensure Chinese students are receiving applicable academic and social interventions.
Percentage Of Time 70 Job Duty Category Communications Duty/Responsibility
- In collaboration with the International Programs Communications Manager, develop print and electronic materials on Chinese student and research programs to internal and external audiences at CSU. *Ensure accuracy and update content on the China Programs website; prepare newsletters, student brochures, and other communications materials.
- Develop and disseminate information regarding CSU’s China efforts including reports and program data related to applicants and students.
- Manage information on Chinese alumni and support ongoing alumni communications efforts.
- Support the needs of inbound and outbound Chinese delegations.
- Represent CSU, as appropriate, during recruitment activities and partnership development programs with institutions in China.
- Present the pre-departure orientation for new students.
- Communicate with partner institutions about course descriptions, students’ transcripts and diplomas.
- Communicate regularly with CSU academic and student affairs offices to ensure student success.
Percentage Of Time 20 Job Duty Category Other Support Duty/Responsibility
- Provide support for all aspects of Chinese student programs and activities of the Office of International Programs and the China Programs unit, including the Confucius Institute at CSU.
- Create a course descriptions inventory to support the Registrar’s Office with credit transfer.
- Other duties as assigned.
Percentage Of Time 10
Special Instructions to Applicants
Interested applicants must submit cover letter which addresses how professional experiences align with identified required qualifications of the position, a current resume, and the names, email addresses and telephone numbers of three professional references. References will not be contacted without prior notification of candidates. If you have questions, please contact Michelle.Riesel@colostate.edu.
Search Contact Michelle Riesel/Michelle.Riesel@colostate.edu
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Background Check Policy Statement
Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.