Student Engagement Coordinator
Description of Work Unit
INTO is an organization working in partnership with leading universities and investing in the development of world-class international student centers. It specializes in preparing students for undergraduate and postgraduate courses. Our Centers deliver guaranteed progression into leading undergraduate and postgraduate courses. Each INTO Center is managed by a joint venture management board in which INTO and the partner University are equal shareholders.
Colorado State University is one of the nation’s premiere land-grant teaching and research universities with a total enrollment of over 28,000 students. The university has been consistently ranked as a top tier institution by the U.S. News and World Report’s “America’s Best Colleges and Universities” and named by Kiplinger’s Personal Finance Magazine as one of the top public universities for its educational quality and affordability. Nestled at the base of the Rocky Mountain foothills, the campus is located in Fort Collins, a city of approximately 144,000, 65 miles north of Denver. Known as the “Choice City”, Fort Collins provides a unique blend of big city advantages and small town friendliness, making it an attractive place to live.
The Student Engagement Coordinator is responsible for the development, coordination, implementation, and assessment of high quality new student orientation for all INTO CSU students. With the support of the Student Services Graduate Assistant, the Student Engagement Coordinator is also responsible for the daily operation of the INTO CSU Center Welcome Desk and developmental programming that supports the ongoing transition of students from their arrival at the Center through their matriculation to CSU.. Programming will aim to support a successful transition for international students and to foster the integration and interaction of international students and domestic students. The Student Engagement Coordinator is expected to work with campus offices such as leadership, campus activities, international education, student recreation, etc. Lastly, the Student Engagement Coordinator is responsible for the management of INTO CSU housing and arrivals, serving as the primary in-center resource for INTO CSU housing information and questions while working collaboratively with the University to coordinate housing accommodations for the INTO CSU student population.
The Student Engagement Coordinator is operationally situated within the INTO CSU Center and the daily management of work assignments will rest with the INTO CSU Director of Student Experience. Additionally, the Coordinator will collaborate with numerous offices/departments on campus including, but not limited to, Campus Activities, Campus Recreation, International Programs and Student Leadership, Involvement and Community Engagement, Residence Life, Apartment Life, and Housing and Dining.
Required Job Qualifications
- Bachelor’s degree
- Minimum of one year professional experience with student affairs in a higher education setting (2 years of a graduate assistantship is equivalent to one year professional experience).
- Demonstrated experience working with international students in a higher education setting.
- Excellent written communication skills.
- Experience with Microsoft Office suite, particularly Word, Excel, PowerPoint, and Outlook.
- Valid driver’s license or the ability to obtain one.
Preferred Job Qualifications
- Master’s degree in College Student Affairs, International Education, or related field.
- Demonstrated experience in a higher education setting working with orientation and transition programming designed to increase student engagement and retention.
- Demonstrated experience working with Housing or Residence Life.
- Articulated commitment to diversity and the internationalization of campus.
- Demonstrated ability to establish and maintain collaborative relationships with campus partners including faculty, staff, and students.
- Excellent interpersonal communication and presentation skills.
- Demonstrated experience supervising, training, and evaluating graduate and/or undergraduate student staff.
- Demonstrated experience with the creation and implementation of new, innovative programming.
- Ability to work independently and collaboratively.
- Demonstrated experience with developmental customer service and effective front desk operations
- Demonstrated ability to manage program budgets and expenses.
- Proficiency with Adobe Creative Suite software, particularly Adobe InDesign.
- Self-motivated team player with demonstrated ability to multi-task in a fast-paced and dynamic work environment.
- Excellent time management and organizational skills and the ability to prioritize to meet deadlines.
- Demonstrated flexibility and calmness with unexpected occurrences.
- Strong desire and full commitment to embrace the following values: purpose, passion, partnership, pride and performance, as well as the CSU Principles of Community: inclusion, integrity, respect, service, and social justice.
- Demonstrated knowledge of, and relevant ability with, culturally diverse communities among potential target and constituent populations.
Job Duty Category Orientation Duty/Responsibility
- Coordinate Orientation for INTO CSU programs (i.e., Pathway, Academic English, and Foundations of Academic English) as well as INTO CSU special programs, including the management of logistics, scheduling, and student communications to ensure a successful transition to and educational experience at INTO CSU.
- Assist with the integration and communication of Ram Welcome (Welcome Week) for INTO CSU students in conjunction with the Office of International Programs and Orientation and Transition Programs.
- Perform other duties as assigned.
Percentage Of Time 30% Job Duty Category Programming and Supervision Duty/Responsibility
- Hire, train, supervise and evaluate the Student Services Graduate Assistant.
- In conjunction with the Graduate Assistant, coordinate the selection, hiring, training, supervision, and evaluation of INTO CSU Student Ambassadors.
- In conjunction with the Graduate Assistant, supervise the daily operation of the INTO CSU Center Welcome Desk to provide a community atmosphere with high attention to developmental customer service. Review and develop policies and technology as needed to ensure effective operations.
- In conjunction with the Graduate Assistant, use the INTO CSU Programming Model to organize activities and trips for INTO CSU students as well as support trips and activities with all CSU international and domestic students coordinated through Campus Activities, Campus Recreation, International Programs and Student Leadership, Involvement, and Community Engagement; responsibilities will include marketing, budget, supervision, and risk management.
- Supervises the Graduate Assistant, who in turn manages INTO CSU arrivals.
- Develop positive and effective working relationships with campus partners to implement successful orientation, transition, and engagement programming.
- Assist in creating programs and opportunities for INTO CSU students to connect with the campus community including leadership opportunities, campus programs and activities, academic resources, etc.
- Act as liaison with faculty, staff, administration, and external constituencies for all orientation, transition, and engagement programming for INTO CSU students.
- Perform other duties as assigned.
Percentage Of Time 55% Job Duty Category Housing Duty/Responsibility
- Respond to housing requests from students, parents, education counselors, and various INTO regional and corporate offices.
- Coordinate housing arrangements for INTO CSU students, including assignment, confirmation to student/counselor and check-in.
- Work closely and communicate with various INTO CSU departments.
- Continuously improve the student experience by customer-focused interactions with students and regular monitoring of feedback and develops recommendations.
- Maintain INTO CSU housing data and provide regular status and occupancy reports, in addition to other requested management information.
- Be the main point of contact for housing related problems or issues and collaborate as necessary to resolve them in a timely manner.
- Perform other duties as assigned.
Percentage Of Time 15%
Special Instructions to Applicants
Applications will be accepted until the position is filled, however for full consideration please apply by 3/25/2018, 11:59 pm (MT). Interested applicants must submit a cover letter which addresses how professional experiences align with required and preferred qualifications of the position, a current resume, and the names, email addresses, and telephone numbers of three professional references. References will not be contacted without prior notification of candidates.
Search Contact Jennifer Rogers 970-472-4691 firstname.lastname@example.org
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.
The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.
Background Check Policy Statement
Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.