Client Support Specialist II, Information Services and Technology, IT Help Center

Job Description

Responsibilities:

As a member of the IT Help Center, the Client Support Specialist will split time between Service Desk intake and resolving client support issues at the first and second technical levels. Answer questions and provide help to faculty, staff, and students who use Microsoft Windows and Apple macOS personal computers, a wide variety of personal computing applications, general web support, mobile device support, courseware and WordPress support, account creation and support, and networked applications and resources. Consultations may take place via the ticketing system, e-mail, telephone or in person.

Required Skills

Requires: B.A./B.S., or equivalent, must have a technical skill set to troubleshoot and resolve technical service calls, including knowledge (or familiarity) of the following: Macintosh OS 10.x and above, Microsoft Windows 7 and above, Microsoft Office, various X Windows clients, FileMaker, various anti-virus products, Internet and Web applications, file administration, mobile device support, network connectivity issues, TCP/IP troubleshooting and other Ethernet/Remote Access issues and one to three years of experience in a help desk/call center support position.

Requires working evenings, weekends and/or holiday hours. Evening and weekend coverage may be part of a semester-based rotation or a permanently scheduled assignment. The position may entail being on-call.

Job Location

 Boston , Massachusetts, United States

Position Type

Full-Time/Regular