Student Engagement Coordinator

Colorado State University
Fort Collins, Colorado, United States
20 Mar 2018
End of advertisement period
17 Apr 2018
Contract Type
Full Time

Description of Work Unit

INTO is an organization working in partnership with leading universities and investing in the development of world-class international student centers. It specializes in preparing students for undergraduate and postgraduate courses. Our Centers deliver guaranteed progression into leading undergraduate and postgraduate courses. Each INTO Center is managed by a joint venture management board in which INTO and the partner University are equal shareholders.

Colorado State University is one of the nation’s premiere land-grant teaching and research universities with a total enrollment of over 28,000 students. The university has been consistently ranked as a top tier institution by the U.S. News and World Report’s “America’s Best Colleges and Universities” and named by Kiplinger’s Personal Finance Magazine as one of the top public universities for its educational quality and affordability. Nestled at the base of the Rocky Mountain foothills, the campus is located in Fort Collins, a city of approximately 144,000, 65 miles north of Denver. Known as the “Choice City”, Fort Collins provides a unique blend of big city advantages and small town friendliness, making it an attractive place to live.

Position Summary

The Student Engagement Coordinator is responsible for the development, coordination, implementation, and assessment of high quality new student orientation for all INTO CSU students. With the support of the Student Services Graduate Assistant, the Student Engagement Coordinator is also responsible for the daily operation of the INTO CSU Center Welcome Desk and developmental programming that supports the ongoing transition of students from their arrival at the Center through their matriculation to CSU.. Programming will aim to support a successful transition for international students and to foster the integration and interaction of international students and domestic students. The Student Engagement Coordinator is expected to work with campus offices such as leadership, campus activities, international education, student recreation, etc. Lastly, the Student Engagement Coordinator is responsible for the management of INTO CSU housing and arrivals, serving as the primary in-center resource for INTO CSU housing information and questions while working collaboratively with the University to coordinate housing accommodations for the INTO CSU student population.

The Student Engagement Coordinator is operationally situated within the INTO CSU Center and the daily management of work assignments will rest with the INTO CSU Director of Student Experience. Additionally, the Coordinator will collaborate with numerous offices/departments on campus including, but not limited to, Campus Activities, Campus Recreation, International Programs and Student Leadership, Involvement and Community Engagement, Residence Life, Apartment Life, and Housing and Dining.

Required Job Qualifications

  • Bachelor’s degree
  • Minimum of one year professional experience with student affairs in a higher education setting (2 years of a graduate assistantship is equivalent to one year professional experience).
  • Demonstrated experience working with international students in a higher education setting.
  • Excellent written communication skills.
  • Experience with Microsoft Office suite, particularly Word, Excel, PowerPoint, and Outlook.
  • Valid driver’s license or the ability to obtain one.

Preferred Job Qualifications

  • Master’s degree in College Student Affairs, International Education, or related field.
  • Demonstrated experience in a higher education setting working with orientation and transition programming designed to increase student engagement and retention.
  • Demonstrated experience working with Housing or Residence Life.
  • Articulated commitment to diversity and the internationalization of campus.
  • Demonstrated ability to establish and maintain collaborative relationships with campus partners including faculty, staff, and students.
  • Excellent interpersonal communication and presentation skills.
  • Demonstrated experience supervising, training, and evaluating graduate and/or undergraduate student staff.
  • Demonstrated experience with the creation and implementation of new, innovative programming.
  • Ability to work independently and collaboratively.
  • Demonstrated experience with developmental customer service and effective front desk operations
  • Demonstrated ability to manage program budgets and expenses.
  • Proficiency with Adobe Creative Suite software, particularly Adobe InDesign.
  • Self-motivated team player with demonstrated ability to multi-task in a fast-paced and dynamic work environment.
  • Excellent time management and organizational skills and the ability to prioritize to meet deadlines.
  • Demonstrated flexibility and calmness with unexpected occurrences.
  • Strong desire and full commitment to embrace the following values: purpose, passion, partnership, pride and performance, as well as the CSU Principles of Community: inclusion, integrity, respect, service, and social justice.

Diversity Statement

  • Demonstrated knowledge of, and relevant ability with, culturally diverse communities among potential target and constituent populations.

Essential Duties

Job Duty Category Orientation Duty/Responsibility

  • Coordinate Orientation for INTO CSU programs (i.e., Pathway, Academic English, and Foundations of Academic English) as well as INTO CSU special programs, including the management of logistics, scheduling, and student communications to ensure a successful transition to and educational experience at INTO CSU.
  • Assist with the integration and communication of Ram Welcome (Welcome Week) for INTO CSU students in conjunction with the Office of International Programs and Orientation and Transition Programs.
  • Perform other duties as assigned.

Percentage Of Time 30% Job Duty Category Programming and Supervision Duty/Responsibility

  • Hire, train, supervise and evaluate the Student Services Graduate Assistant.
  • In conjunction with the Graduate Assistant, coordinate the selection, hiring, training, supervision, and evaluation of INTO CSU Student Ambassadors.
  • In conjunction with the Graduate Assistant, supervise the daily operation of the INTO CSU Center Welcome Desk to provide a community atmosphere with high attention to developmental customer service. Review and develop policies and technology as needed to ensure effective operations.
  • In conjunction with the Graduate Assistant, use the INTO CSU Programming Model to organize activities and trips for INTO CSU students as well as support trips and activities with all CSU international and domestic students coordinated through Campus Activities, Campus Recreation, International Programs and Student Leadership, Involvement, and Community Engagement; responsibilities will include marketing, budget, supervision, and risk management.
  • Supervises the Graduate Assistant, who in turn manages INTO CSU arrivals.
  • Develop positive and effective working relationships with campus partners to implement successful orientation, transition, and engagement programming.
  • Assist in creating programs and opportunities for INTO CSU students to connect with the campus community including leadership opportunities, campus programs and activities, academic resources, etc.
  • Act as liaison with faculty, staff, administration, and external constituencies for all orientation, transition, and engagement programming for INTO CSU students.
  • Perform other duties as assigned.

Percentage Of Time 55% Job Duty Category Housing Duty/Responsibility

  • Respond to housing requests from students, parents, education counselors, and various INTO regional and corporate offices.
  • Coordinate housing arrangements for INTO CSU students, including assignment, confirmation to student/counselor and check-in.
  • Work closely and communicate with various INTO CSU departments.
  • Continuously improve the student experience by customer-focused interactions with students and regular monitoring of feedback and develops recommendations.
  • Maintain INTO CSU housing data and provide regular status and occupancy reports, in addition to other requested management information.
  • Be the main point of contact for housing related problems or issues and collaborate as necessary to resolve them in a timely manner.
  • Perform other duties as assigned.

Percentage Of Time 15%

Special Instructions to Applicants


  • Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.
  • Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience.
  • The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.


  • If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.
    • An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
    • An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
    • Positions requiring a degree or if using education as a substitution for work experience (eg: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.


  • When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.
  • Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
    **Please see the Required Documents section of the posting.


  • The selection process for State Classified positions may include an exam(s), which requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
  • All status updates for this position will be sent via email from In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.
  • Pertinent updates to your Application status can be obtained by logging into your application account at


  • Please check the Help link online at for assistance on your application or for answers to Frequently Asked Questions.
  • All other inquiries should be directed to the Colorado State University Human Resources Office

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires), Pre-employment Physical - Successfully complete the WorkSteps evaluation., Essential Services Designation - Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare., Special Requirements/Other - Per CSU HDS food safety training policy, the incumbent must successfully pass the ServSafe certification exam within 6 months of hire date.

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Employment and Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at

A standard appeal form is available at: If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.