Information Technology Manager for Client Services

Colorado State University
Fort Collins, Colorado, United States
20 Mar 2018
End of advertisement period
17 Apr 2018
Contract Type
Full Time

Description of Work Unit

The College of Health and Human Sciences is comprised of eight academic units that provide transformative academic, research, and outreach programs designed to enhance the health and well-being of people, their environments, and communities in which they live. The College is one of the largest at Colorado State University with over 5,500 faculty, staff, students, and affiliates. With such a large and diverse group of constituents, there are significant demands for information and instructional technology infrastructure and services.

The College’s IT Group is comprised of six full-time employees: the IT manager for client services who reports to one of five assistant director positions, all reporting to the College’s director of operations, who reports directly to the dean. Each of these IT positions is an autonomous professional position that is primarily responsible for one particular area of the College’s IT environment, but is also expected to act as a generalist, assisting with other projects and initiatives within the IT Group, the Dean’s Office, or the College at large as needed.

Position Summary

The IT manager for client services within the College of Health and Human Sciences is a 12-month, full time Administrative Professional position. The IT manager for client services reports directly to the assistant director of IT for the College of Health and Human Sciences. Working as a member of the college IT group, this position will oversee the daily operations of the College’s computing helpdesk including all associated personnel, hardware, software, and related services.

The successful applicant will have a strong work ethic, a willingness to serve in a broad variety of roles as needed, and be dedicated to the mission of Colorado State University and the College of Health and Human Sciences.

Required Job Qualifications

  • Bachelor’s degree in Information Systems, Business, Computer Science, or a related field.
  • Experience and demonstrable skills in the management of Microsoft desktop and server operating systems.
  • Experience and demonstrable skills with Microsoft Active Directory or Lightweight Directory Access Protocol (LDAP).
  • Experience with advanced desktop imaging or deployment software and techniques.
  • Excellent verbal and written communication skills.

Preferred Job Qualifications

  • Two years or more of relevant work experience.
  • Experience with one or more of the following: Hyper-V, System Center Configuration Manager, and Windows Deployment Services.
  • Experience in a supervisory role.
  • Experience in higher education.
  • Demonstrated strong interpersonal skills.

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty Category Management Duty/Responsibility

  • As supervisor, oversee daily operations of the College of Health and Human Sciences computing helpdesk. The College’s helpdesk is the primary point of contact for all faculty and staff and student computing issues and is a critical component of the ongoing success of the College’s computing environment.
  • Act as subject matter expert for the maintenance and support of all technology used by the College’s faculty and staff and student computer labs and delegate support to the College’s computing helpdesk as needed.
  • Identify and purchase the technology for use in the College’s computer labs as well as for faculty and staff use (including, but not limited to, desktop computers, laptop computers, printers, and software).
  • Monitor and expend the College’s student technology fee budget throughout the fiscal year to ensure that it is spent properly and to the highest benefit of the College’s students.
  • Manage technology used in the College’s computer labs/classrooms, including, but not limited to, workstations, checkout laptops, projectors, scanners, plotters, and printers.
  • Oversee the imaging process for the College’s faculty and staff and student computer lab machines.
  • Configure, deploy, and support software used by faculty, staff, and students such as Adobe, Autodesk, BlueBeam, Lectra, On Screen Takeoff, SPSS and Vico Office.
  • Gather and analyze metrics to benchmark the CHHS Helpdesk and identify trends, areas for improvement, etc.
  • Ensure that CHHS Helpdesk staff provide timely and helpful service to the College’s constituents on a daily basis.
  • Assist in the ongoing development of the CHHS IT group’s overarching strategy, including the recommendation and potential implementation of technologies, services, and systems that can be leveraged to enhance the services offered by the College.

Percentage Of Time 50% Job Duty Category Supervisory Duty/Responsibility

  • Act as direct supervisor to the College’s helpdesk student staff, including all personnel issues such as hiring, planning, evaluating, and scheduling.
  • Develop and facilitate the training of the College’s helpdesk student staff for supporting the technology and applications used in the College and across the University.

Percentage Of Time 30% Job Duty Category Infrastructure and Development Duty/Responsibility

  • Manage associated servers and systems in support of client services as needed.

Percentage Of Time 10% Job Duty Category Service Duty/Responsibility

  • Serve on selected college and university committees as a representative of the IT group and/or college, as needed.

Percentage Of Time 10%

Special Instructions to Applicants


  • Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.
  • Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience.
  • The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.


  • If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.
    • An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
    • An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
    • Positions requiring a degree or if using education as a substitution for work experience (eg: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.


  • When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.
  • Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
    **Please see the Required Documents section of the posting.


  • The selection process for State Classified positions may include an exam(s), which requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
  • All status updates for this position will be sent via email from In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.
  • Pertinent updates to your Application status can be obtained by logging into your application account at


  • Please check the Help link online at for assistance on your application or for answers to Frequently Asked Questions.
  • All other inquiries should be directed to the Colorado State University Human Resources Office

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires), Pre-employment Physical - Successfully complete the WorkSteps evaluation., Essential Services Designation - Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare., Special Requirements/Other - Per CSU HDS food safety training policy, the incumbent must successfully pass the ServSafe certification exam within 6 months of hire date.

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Employment and Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at

A standard appeal form is available at: If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.