E-resource Access Specialist
Description of Work Unit
This work unit exists to manage the acquisition of all electronic resources, print serials and standing orders, and to provide the users of CSU Libraries with accurate records of these holdings in the online catalog. Additionally this work unit acquires, processes and maintains depository and non-depository Federal and Colorado government publications in all formats, including e-books and maps, and provides users of CSU Libraries with accurate records of these holdings in the online catalog.
This position manages access to electronic resources that include electronic journals, databases and other electronic resources handled by the unit. The work encompasses managing the Open URL knowledgebase within the Integrated Library System (ILS), Alma, which provides access to the Libraries’ electronic journal holdings and requires ongoing management to account for electronic journals transferring in and out of the knowledgebase. Electronic journal packages are managed within the knowledgebase. This position has programmatic responsibility for both the Open URL knowledgebase, management of e-journals in the Alma databases, as well as management of the EZproxy software used to manage resource access by patrons. As the primary level troubleshooting point of contact, this position responds to the university community who are having access problems with the Libraries’ resources. Troubleshooting involves verifying and (as necessary) correcting electronic journal records within the Open URL knowledgebase, as well as performing preliminary research before escalating complex tickets to the Continuing Resources Acquisitions and Access Specialist that require contacting the publisher or vendor.
To be considered for this position, candidates must have:
- Three full-time years (36 months) of experience using, troubleshooting, and assisting others with electronic resources within a library setting, including in-depth knowledge and experience with an Integrated Library System.
Highly sought applicants will have many of the following:
- Knowledge of use and functions of electronic journals and databases
- Knowledge and abilities within Open URL Knowledgebase
- Knowledge and abilities with proxy software
- Demonstrated attention to detail
- Ability and excitement for mastering new technology and programs
- Demonstrated written and verbal communication skills
- Technical troubleshooting abilities
- Able and willing to assist all constituents and customers equally
Essential Job Duties
Job Duty Category Alma ILS Electronic Resource Management Duty/Responsibility
Management of electronic resources in the ILS. Activates and maintains electronic resource records in the. Manages the Open URL knowledgebase. Manages URL changes/additions/deletions. Ensures platform changes and publisher title transfers are reconciled with the ILS. Describes to others knowledgebase maintenance procedures as needed. Writes and maintains procedures for handling electronic resources as assigned.
Percentage Of Time 40 Job Duty Category Electronic Resource Troubleshooting Duty/Responsibility
Handles reported electronic resource problems regarding loss of access to electronic resources. Communicates with constituents to ensure the problem is actively being addressed and offers solutions whenever possible. Resolves access issues. Refers only the most complex problems that require vendor contact to Continuing Resources Acquisitions and Access Specialist upon receipt, including steps taken, in a timely manner.
Percentage Of Time 20 Job Duty Category Acquisitions of Continuing Resources Duty/Responsibility
Processes continuing resource invoices and credits via the ILS including EDI invoices, and resolves EDI invoice problems. Refers problematic invoicing issues to the Continuing Resources Acquisitions and Access Specialist. Acts as a backup for physical resource receiving.
Percentage Of Time 20 Job Duty Category Monitor Electronic Journal Title Transfers Duty/Responsibility
Manages journal title reconciliation projects for electronic journal packages.
Percentage Of Time 10 Job Duty Category EZproxy Management Duty/Responsibility
Adds and maintains stanzas to the EZproxy configuration file to ensure remote access. Responsible for maintaining and organizing the EZproxy configuration file as resource URLs change. Refers server-level maintenance when required to ACNS.
Percentage Of Time 10
Special Instructions to Applicants
APPLICATION INSTRUCTIONS AND INFORMATION
- Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.
- Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience.
- The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.
- If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.
- An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
- An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
- Positions requiring a degree or if using education as a substitution for work experience (eg: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.
- When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.
- Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
**Please see the Required Documents section of the posting.
- The selection process for State Classified positions may include an exam(s), which requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
- All status updates for this position will be sent via email from firstname.lastname@example.org. In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.
- Pertinent updates to your Application status can be obtained by logging into your application account at https://jobs.colostate.edu
DEPARTMENT CONTACT INFORMATION
- Please check the Help link online at https://jobs.colostate.edu/help/ for assistance on your application or for answers to Frequently Asked Questions.
- All other inquiries should be directed to the Colorado State University Human Resources Office HR_Employment@mail.colostate.edu.
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.
The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.
Background Check Policy Statement
Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.
Employment and Appeal Rights
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.