Retail Coffee Service Manager

Colorado State University
Fort Collins, Colorado, United States
20 Mar 2018
End of advertisement period
17 Apr 2018
Contract Type
Full Time

Description of Work Unit

Lory Dining Services exists to sell a variety of food and beverages, in a safe and sanitary environment and for the best possible value, to a diverse customer base at Colorado State University. Lory Dining Services supports the overall mission of the Lory Student Center to provide appropriate physical facilities and programs that deliver high-quality social, educational, recreational, and cultural experiences to a diverse student, University, and community population.

Position Summary

This position exists to provide Lory Dining Services with the ability and leadership to be dynamic in development of emerging coffee and food service trends that meet the needs of the campus community. Duties include compliance with Environmental Health Services and state of Colorado rules and regulations, development and implementation of new menu items and updating standard operating procedures. Position has responsibilities over a combined revenue budget of $2 million. Position also has oversight of student staff, inventory management, sustainability efforts and develops training and development regimen in new and existing coffee shops and ensures excellent product quality and customer service through effective staff training.

Required Job Qualifications

  • Possesses a Bachelors degree from an accredited college, university or academic institution with preference for a major or minor emphasizing business, hospitality, or a related field.
  • Possesses one year of progressive supervision and/or leadership experience in foodservice.

Preferred Job Qualifications

  • Demonstrates work experience with a food safety program (HACCP, ServSafe or other comparable food safety program).
  • Experience working with inventory management software (ie CBORD, Cheftec, Yellow Dog, Food Pro, etc.)
  • Experience working with and training others, within a customer service industry.
  • Experience with menu and recipe development.
  • Possesses two full years of full-time oversight of a staff of ten people or more.
  • Two years experience working as a barista in a coffee shop.
  • Experience with sustainability initiatives such as composting programs, energy and waste reduction efforts, and behavior change campaigns.

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty Category Quality and Control Management Duty/Responsibility

Meet with vendor representatives to explore new and replacement products, negotiate pricing and manage inventory. Review current recipes, update to meet changing tastes as well as to improve overall product. Source highest quality ingredients for best possible value.

Percentage Of Time 20 Job Duty Category Training and Development Duty/Responsibility

Review standard operating procedures regularly and implement new flow and production models to increase productivity and efficiency with adherence to all Environmental Health Services guidelines and policies. Create and execute structured training programs for baristas and student managers for customer service and quality control. Meet with Assistant Director for Retail Operations and student managers regularly.

Percentage Of Time 20 Job Duty Category Inventory Management Duty/Responsibility

Develop recipes (electronically) and help maintain Yellow Dog and its applicable uses for inventory management, cost analysis, product movement, purchasing, and other fiscal control measures.

Percentage Of Time 20 Job Duty Category Operations Duty/Responsibility

Analyze all aspects of coffee shops and implement changes accordingly from sourcing of ingredients to the final product. Sourcing of ingredients includes procurement of sustainable products (local, organic, compostable, and third party certified products). This also includes decisions and implementation of cleanliness and sanitization services that help to maintain the operation.

Percentage Of Time 15 Job Duty Category Project Management/Marketing Duty/Responsibility

Develop and improve menus in both new and existing coffee shops. Merchandise and market products sold in coffee shops. Make recommendations on equipment purchases and remodels of existing coffee shop locations.

Percentage Of Time 15 Job Duty Category Other Duty/Responsibility

Other Duties as Assigned

Percentage Of Time 10

Special Instructions to Applicants

Applications will be accepted until the position is filled, however for full consideration please apply by 3/19/2018, 11:59 pm (MT). Interested applicants must submit a cover letter which addresses how professional experiences align with required and preferred qualifications of the position, a current resume, and the names, email addresses, and telephone numbers of three professional references. References will not be contacted without prior notification of candidates.

Search Contact Kathy Krell,

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.