Description of Work Unit
The College of Business at Colorado State University is comprised of 3,750 undergraduate and over 1,600 graduate students, 60+ tenured, tenure-tracked, and special appointment faculty and 20 adjunct faculty members. There are five academic departments in addition to several centers and institutes within the College whose national accreditation is regulated by the Dean’s office.
This work unit supports the mission and responsibilities of the College of Business to provide a robust, relevant, comprehensive curriculum across all graduate programs offered in the College, both in residence and at a distance. Programmatic offerings include four Master of Business Administration programs (Executive MBA, Online and Professional MBA, and the Global Social and Sustainable Enterprise MBA). The unit also supports students enrolled in Graduate Certificates, Specializations, e.g., Marketing Data Analytics, corporate partnerships and other cross-campus programs that leverage the online MBA courses.
The Graduate Advisor/Program Specialist in the College of Business is a full-time, 12-month position reporting to the Online and Evening MBA Program Manager. This individual must be committed to advising students in both an online environment and in a traditional campus-based setting.
Primary responsibilities include assisting graduate students with course selection and sequencing, orientation, registration, compliance with academic and Graduate School policies, determining appropriate sources of assistance when needed, and completion of required academic forms.
Additionally, this individual coordinates retention and student engagement-related activities; Communicates with faculty/department chairs, students, instructional coordinators, and administrators as needed to ensure satisfactory academic progress for all assigned students.
Required Job Qualifications
- Bachelor’s degree
- 2 years related higher education or customer service experience
- 1 year experience in academic advising, career counseling, or recruiting
- Demonstrated attention to detail in regards to student communication, adherence to policies, and in tracking multiple curricula
- Successful experience with program planning, organizing, and implementation
- Ability to work with students with various learning styles and backgrounds
Preferred Job Qualifications
- Master’s degree in education, business, counseling, student affairs or related field
- Strong problem solving skills
- Demonstrated ability to work effectively to meet deadlines in a varied-paced or fast-paced environment
- Experience serving students in an online or distance environment
- Proficiency using MS Office applications and with a contact management system such as Microsoft CRM or Salesforce
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion
Job Duty Category Academic and Student Advising Duty/Responsibility
- Apply the principles of intrusive academic advising theory, models and practices to develop graduate program specific road maps for all assigned graduate students.
- Apply conflict management and conflict resolution decision-making skills when working with dissatisfied individuals. Interpret, apply and enforce University and College of Business policies and procedures, as well as State and Federal laws.
- Apply understanding, compassion and strength when working with individuals from diverse/cultural backgrounds.
- Apply personal and professional ethics in every decision made.
- Interpret curriculum requirements, options, sequencing patterns and best practices across programs while exploring student’s goals, plans, challenges, and obstacles.
- Collaborate with programs and resources across the campus to provide appropriate referral resources.
- Strong desire and ability to mentor, motivate, and support students and their families
- Advise students online and in person in individual and group settings.
- Develop academic plans; assist with course selection and scheduling.
- Counsel students regarding degree options and academic standing, including students on academic probation and students who have been dismissed from their graduate programs.
- Represent the College during orientation and registration programs, and assist incoming students with their academic programs.
- Assists with implementing, monitoring, and measuring retention strategies for students; identifies opportunities for improvement in providing online students with a positive student experience
- Perform transfer credit evaluations and determine transfer credit eligibility.
- Maintain and update advising publications, websites, degree plans, and other resources.
- Conduct website analysis for consistency and quality assurance.
- Ensure students are registered on time and consistently with university deadlines.
- Approve and administer course substitutions and waivers for degree requirements.
- Track students on academic probation and provide referral to necessary resources.
- Attend training and stay current on university policies, Graduate School policies and processes, advising resources, electronic databases, degree requirements, CSU Online policies and processes.
- Assist students with submitting Graduate School and CSU Online forms.
Percentage Of Time 80 Job Duty Category Event Coordination and Public Relations Duty/Responsibility
- Plan and implement online and on-campus student orientations and student engagement events.
- Facilitate acclimation process, ensuring students have the information they need to register and access resources upon admission.
- Assist with planning and implementation of COB commencement activities.
- Represent the College of Business at University events and activities.
- Deliver targeted events aimed at promoting enrollment, student engagement and connection and events that encourage interaction with other graduate students, faculty, and staff.
- Collect, analyze, and report on data to better understand student-focused community programming and retention activities.
- Develop and maintain support documentation and resources.
Percentage Of Time 15 Job Duty Category Record Maintenance Duty/Responsibility
- Collect and review academic forms (Graduate School forms, tuition reduction eligibility paperwork, registration forms, petitions for academic standing) to ensure that form is completed accurately, signed by the appropriate parties, and delivered within established timeframe.
- Document receipt and delivery of forms using SalesForce CRM software.
- Analyze and adhere to departmental policies and develop procedures to meet any changes in requirements/policies
Percentage Of Time 5
Special Instructions to Applicants
Please submit a cover letter that addresses the required and preferred qualifications, a resume, and contact information for three professional references. References will not be contacted without prior notification. Full consideration deadline is April 1, 2018, 11:59 pm (MST) and applications will be accepted until the position is filled.
References will not be contacted without prior notification of candidates.
Search Contact Jenny Brigham; firstname.lastname@example.org
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.
The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.
Background Check Policy Statement
Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.