Community Liaison Specialist

Colorado State University
Fort Collins, Colorado, United States
20 Mar 2018
End of advertisement period
17 Apr 2018
Contract Type
Full Time

Description of Work Unit

Off-Campus Life (OCL) is dedicated to supporting students in having a successful transition and integration off campus and into the Fort Collins community. OCL offers a broad range of programs and services for Colorado State University students, faculty, staff, and the community in areas of education, outreach, and support that are designed to build life skills, promote dialogue, and foster a safe, respectful, and inclusive community.

Position Summary

The Community Liaison Specialist plays a critical role in developing and enhancing strategic programs and partnerships across the University and the City of Fort Collins in order to foster positive relationships between students and community members residing in Fort Collins neighborhoods. The position is responsible for focusing on high-level collaborative efforts between the City and CSU involving complex problem-solving, communication augmentation, program development and management, and regular interaction with students, residents, University and City officials, political figures, and the media. The Community Liaison Specialist represents CSU and City perspectives in public meetings, on committees, task forces, and other venues where liaison services are needed. The position works on enhancing the town-gown partnership at the local level and engages in national and international conversations and partnerships around town-gown best and next practices. Some evenings and weekends are required.

Required Job Qualifications

Bachelor’s Degree in Public Relations, Journalism, Social Work , Business Administration, Communications or related field PLUS five (5) years full-time professional experience in program development, management and implementation.


Master’s Degree in Student Affairs/Higher Education, Conflict Resolution, Counseling, Psychology, Public Administration/Policy, Community Planning, Education, Communications, Public Relations, Journalism or related field PLUS three (3) years full-time professional experience in program development, management and implementation. (Two-years graduate assistantship at 20 hrs./wk. equals one-year, full-time professional experience).

Demonstrated experience teaching, facilitating, and leading classes, workshops, and trainings.

Demonstrated experience cultivating strategic partnerships with a wide variety of constituents (university students and administrators, community members, city administrators and representatives, police, community partners, etc.).

Experience working in a University setting and/or a municipal government.

Preferred Job Qualifications

Demonstrated commitment to and experience in working with diverse populations.

Demonstrated conflict resolution experience (mediation, facilitation, etc.), including experience building relationships and understanding various group dynamics.

Demonstrated knowledge and ability to navigate political landscapes; act diplomatically while handling complex relationships and projects.

Demonstrated proficiency in written communication skills such as reports, proposals, professional correspondence, presentation content and materials, etc.

Strong interpersonal skills, including one-on-one support, working on a team, and interacting with a wide range of community constituents.

Demonstrated understanding of unique University and City concerns, issues, and relationships.

Demonstrated ability in the management and recruitment of volunteers.

Experience in public relations and marketing.

Knowledge of local policies, codes, and ordinances.

Demonstrated experience with fiscal, personnel, and risk management.

Supervision experience (i.e. paraprofessional, graduate, professional).

Diversity Statement

Personal and professional commitment to diversity as demonstrated by involvement in teaching, research, creative activity, service to the profession and/or diversity/inclusion activities.

Essential Duties

Job Duty Category Outreach, Collaboration & Communication Duty/Responsibility

Manage and participate in relevant aspects of University and City activities to improve City/CSU relations and neighborhood quality of life issues.

Communicate with University representatives and City officials and determine strategies and policy recommendations in support of community livability and quality of life within neighborhoods.

Identify, develop, maintain, and enhance partnerships between City/CSU staff and offices to recognize and advance common goals.

Act as a conduit to help establish and direct positive relationships with students and non-student residents.

Gather information and perspectives from students, non-student, and residents to assist the City and CSU in shaping and/or implementing policy.

Attend, actively participate in, and/or facilitate appropriate meetings for the City, CSU, neighborhood groups, boards, collaborative task forces, and public forums.

Prepare appropriate and timely responses and reports for City and CSU leadership upon request; proactively provide leadership with updates and information on projects.

Help coordinate and create targeted communication that enhances outreach efforts with student and non-student residents, including use of social media (Twitter, Facebook, Nextdoor, etc.), media (press releases, articles, etc.), and website.

Work with property owners/managers on issues associated with education, code enforcement, parking, neighbor relations, and local ordinances.

Research and maintain current knowledge of community-related issues and resources available on campus and in the Fort Collins community as well as internationally-recognized best practices in building town-gown relations.

Develop strategies and advice for resolving specific problems and requests, coordinate effective communications and educational campaigns, and provide exemplary customer service.

Percentage Of Time 50 Job Duty Category Leadership Duty/Responsibility

Meet weekly with the leadership and support staff and create a supportive environment for personal and professional growth.

Serve as a member of the Off-Campus Life And Neighborhood Services leadership team to provide overall leadership, direction, coordination, collaboration, and guidance for office programs and services.

Contribute to the Off-Campus Life and Neighborhood Services’ vision, mission, and values through participating in strategic planning, departmental goal setting, and determining priorities.

Act as a point of contact in resolving student/non-student resident conflicts by providing information, education, coaching, and referral to support services and agencies.

Oversee funding sources for Community Liaison related initiatives and create an annual budget to submit to Off-Campus Life Director and Neighborhood Services’ Manager.

Pursue new opportunities for funding through donations, grants, and sponsorships when appropriate.

Percentage Of Time 30 Job Duty Category Program Development & Facilitation Duty/Responsibility

Develop, implement, evaluate, and manage outreach programs for students and non-student residents that focus on building and enhancing positive relationships and quality of life within Fort Collins neighborhoods.

Participate in established joint work teams created to address commonly identified goals and coordinate implementation of goals and tasks.

Develop and implement program assessment for outcome measurements and benchmarks; modify and develop programs to improve service, and make recommendations to better meet University and community needs.

Develop, coordinate, and facilitate proactive, as well as sanctioned, educational workshops and programs that address and promote effective decision-making, good neighboring, risk management, and neighborhood expectations in the Fort Collins community.

Facilitate and provide presentations to University and City representatives, students, parents, and community members on programs and services affiliated with the office.

Implement projects identified by the Neighborhood Services Manager or Off-Campus Life Director.

Percentage Of Time 20

Special Instructions to Applicants

Applications will be accepted until the position is filled, however for full consideration please apply by 4/01/2018, 11:59 pm (MT). Interested applicants must submit a cover letter which addresses how professional experiences align with identified required and preferred qualifications of the position, a current resume, and the names, e-mail addresses, and telephone numbers of three (3) professional references. References will not be contacted without prior notification of candidates. Applicants needing assistance or accommodations may contact Nancy Rhodes at or (970) 491-2248. If you have any questions, please contact Nancy Rhodes.

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EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.