Ticket Manager/Sales and Operations

Colorado State University
Fort Collins, Colorado, United States
20 Mar 2018
End of advertisement period
17 Apr 2018
Contract Type
Full Time

Description of Work Unit

The Colorado State University Department of Athletics sponsors 16 men’s and women’s intercollegiate sports and competes as a member of the NCAA Division I-FBS and the Mountain West Conference. The University is located in Fort Collins, Colorado, 65 miles north of Denver. More information on the University and its intercollegiate athletics program can be found at www.csurams.com and www.colostate.edu.

Position Summary

The Ticket Manager/Sales & Operations oversees the day-to-day sales/ticketing operations for the Athletic Ticket Office. Primary duties include phone orders, customer service and game-day operations. Position is also responsible for oversight of auxiliary ticket offices including will-call window and player-pass gates, as required, at home and away events. Position assists with supervision of part-time staff. Position creates and executes processes for student ticket distribution; collaborates with the department’s marketing and development units; develops/implements ticketing email platforms; and researches and implements current best practices in ticketing.

Required Job Qualifications

  • Bachelor’s Degree required, preferably in business, marketing, communications, management, liberal arts, economics, social sciences, health and exercise science or any other field related to duties and responsibilities
  • Previous experience with Paciolan, including Pac7, Ticketmaster or similar ticketing system(s) required, preferably in intercollegiate athletics and/or professional sports.
  • Experience managing (daily and seasonal) ticketed sports at the collegiate level required
  • Proficiency with Microsoft Office Suite, specifically Excel required
  • Strong organizational, communication and public relations skills required
  • Excellent oral and written communication skills
  • Proficiency in a variety of software products
  • Demonstrated ability to work on projects individually, as well as within a team
  • Ability to handle multiple tasks at one time
  • Knowledge of and compliance with NCAA, Mountain West and CSU rules and regulations
  • Ability to work evenings, weekends and holidays and travel
  • Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date

Preferred Job Qualifications

  • Salesforce CRM or other CRM experience preferred

Diversity Statement

Ability to work effectively with a culturally diverse community and advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty Category Sales & Internal Operations Duty/Responsibility

  • Oversee day-to-day sales/ticketing operations for the Athletic Ticket Office including phone orders and customer service
  • Maintain AM Monitor and update scanners for all venues
  • Manage Paciolan users, pulse secure, print formats, manifests, addresses, Ballena data process and maintain eVenue
  • Create online/paper applications; manage StubHub and ticket exchange
  • Assist with all game-day ticket/sales operations
  • Oversee auxiliary ticket office(s), will-call windows and player-pass gate at home and away events as required
  • Understand and apply appropriate NCAA and MW Conference rules and regulations regarding provision of complimentary admissions to student-athletes, prospective student-athletes and their family members/guests

Percentage Of Time 50 Job Duty Category Marketing and Development Duty/Responsibility

  • Work closely with marketing department in developing ticket promotions
  • Coordinate with marketing department and ticket printers on the design, development and fulfillment of tickets, including pricing
  • Fulfill season trade and sponsorship tickets for all sports

Percentage Of Time 30 Job Duty Category General Administration Duty/Responsibility

  • Develop/implement processes for distribution of tickets to CSU students
  • Develop/implement ticketing email platform for students
  • Manage complimentary tickets, policies and procedures
  • Ensure ticket office is properly stocked with essential needs
  • Manage specific ticketed sports including renewals, set-up and game-day operations
  • Perform other duties as assigned
  • Assist with supervision of part-time staff
  • Understand and apply appropriate state and/or University policies, procedures and auditing requirements

Percentage Of Time 20

Special Instructions to Applicants


  • Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.
  • Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience.
  • The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.


  • If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.
    • An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
    • An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
    • Positions requiring a degree or if using education as a substitution for work experience (eg: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.


  • When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.
  • Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
    **Please see the Required Documents section of the posting.


  • The selection process for State Classified positions may include an exam(s), which requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
  • All status updates for this position will be sent via email from humanresources@colostate.edu. In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.
  • Pertinent updates to your Application status can be obtained by logging into your application account at https://jobs.colostate.edu


  • Please check the Help link online at https://jobs.colostate.edu/help/ for assistance on your application or for answers to Frequently Asked Questions.
  • All other inquiries should be directed to the Colorado State University Human Resources Office HR_Employment@mail.colostate.edu.

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires), Pre-employment Physical - Successfully complete the WorkSteps evaluation., Essential Services Designation - Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare., Special Requirements/Other - Per CSU HDS food safety training policy, the incumbent must successfully pass the ServSafe certification exam within 6 months of hire date.

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Employment and Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.