China Programs Student Success Specialist

Colorado State University
Fort Collins, Colorado, United States
20 Mar 2018
End of advertisement period
17 Apr 2018
Contract Type
Full Time

Description of Work Unit

The China Programs Student Success Specialist will report to the Associate Provost of China Programs, and be a key member of the China Programs Unit within the Office of International Programs. The individual in this position is expected to work closely with colleagues in the Office of International Programs, including the International Student and Scholar Services (ISSS) team, the International Initiatives (II) team and the Education Abroad (EA) team. The position will also work closely with offices throughout CSU including Admissions, Residence and Apartment Life, the Registrar’s Office, and other academic and student affairs units.

Position Summary

The China Programs Student Success Specialist supports international students and scholars at Colorado State University (CSU) with a focus on students who are part of CSU’s special partnership efforts with Chinese universities and high schools. CSU’s Chinese student population has experienced tremendous growth in recent years resulting from special tuition support programs, dual degrees, short-term study, the INTO CSU program, and other collaborative initiatives with major Chinese partner universities and high schools. This position will work directly with Chinese students, and offer programs and services that will enhance their success and experience at Colorado State University.

This position will be a liaison among students, partner institutions and Colorado State University to facilitate a smooth transition and to ensure the academic success of students transferring to CSU. This position will work closely with the CSU China Office in Shanghai to provide pre-departure orientation, welcome letters, and pre-arrival guidance to new students. This position is also responsible for organizing welcome events intended to create a strong and supportive campus environment for Chinese students. The individual in this position is expected to work with a student-centered attitude and to collaborate effectively with CSU faculty and staff to develop and implement programs and services that encourage Chinese students to be involved in campus life as well as advising students about academic support services and other campus resources. The individual in this position will collaborate with student affairs offices across campus to meet the needs of Chinese students and increase retention rates. This position will also provide administrative and programmatic support for China partnership activities including program planning, delegation support, support of research initiatives, support of the Confucius Institute at CSU, and other duties that support CSU’s growing efforts in China.

Required Job Qualifications

  1. A master’s degree in higher education administration, student affairs, or a related field.
  2. Detailed knowledge of Chinese and U.S. higher education policies and practices.
  3. Minimum of two years of professional experience at a U.S. institution of higher education evaluating Chinese transfer credits. Must have a thorough understanding of the credit transfer process.
  4. Familiarity with U.S. university admissions procedures, international educational systems, and academic policies.Full Professional Proficiency in Standard Mandarin Chinese and English to communicate with Chinese partner institutions, Chinese students, their parents, and other university stakeholders.
  5. Proficiency in the design and maintenance of a website, newsletter, student brochure and/or other promotional materials.
  6. Experience with program budget management.
  7. Experience in the design and implementation of student outreach programs such as workshops, orientation sessions and other comparable activities.
  8. Experience advising Chinese students regarding academic study and cultural differences.
  9. Experience dealing with student personal issues and emergencies with confidentiality and exceptional sensitivity.
  10. Knowledge of existing college student support services.
  11. Strong interpersonal skills.
  12. Ability to work as a team member.
  13. Personal or professional experience working with people of diverse cultural backgrounds, and a demonstrated commitment to intercultural sensitivity.
  14. High degree of organization to maintain records, issue reports, and provide timely services.
  15. Ability to multitask in a fast-paced work environment.

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty Category Advising and Support for International Students Duty/Responsibility

  • Collect and analyze data related to Chinese student success and retention.
  • Develop and implement programs and services that support international students and scholars. Programs and services should support the academic, co-curricular, social, professional and personal needs of Chinese students and scholars at CSU.
  • Provide programs and services specifically for students that come to CSU through Chinese partner institutions, including students in dual degree programs, short-term study programs, and high school partner programs.
  • Research and develop best practices for effective services delivery.
  • Advise students regarding educational issues, such as credit transfer, placement tests, course registration, academic probation policies, graduation plans, financial aid, etc.
  • Advise students of admission requirements, financial aid opportunities, pre-enrollment checklist, etc.
  • Take proactive steps to improve communications with students, faculty and staff.
  • Support activities related to additional Chinese programs including the INTO CSU programs, CSU Confucius Institute, Chinese Scholarship Council programs, visiting Chinese delegations, agency agreements, the Chinese Students and Scholars Association, the Chinese language club, International Students and Scholars Services, and other relevant programs.
  • Develop close relationships with Chinese students and provide academic and cultural support through individual appointments and group presentations.
  • Review student performance and student records in order to ensure that Chinese partner students are making satisfactory academic progress toward degree completion.
  • Advise students who are on academic probation or dealing with emergency issues.
  • Advise the CSU Chinese Students and Scholars Association.
  • Advise Chinese students helping them to understand university policies, helping them learn about campus resources, activities, student development information and otherwise helping them overcome difficulties.
  • Establish connections with students during the pre-enrollment period to include, but not limited to, providing welcome letters, pre-arrival guides, and engagement via welcome receptions, shopping trips, individual advising and other student welcome activities.
  • Work with academic and faculty advisors, and other student affairs units such CASA (Center for Advising and Students Achievement), the Registrar’s Office, SLiCE (Student Leadership, Involvement and Community Engagement), the Honors Program, etc. to ensure Chinese students are receiving applicable academic and social interventions.

Percentage Of Time 70 Job Duty Category Communications Duty/Responsibility

  • In collaboration with the International Programs Communications Manager, develop print and electronic materials on Chinese student and research programs to internal and external audiences at CSU. *Ensure accuracy and update content on the China Programs website; prepare newsletters, student brochures, and other communications materials.
  • Develop and disseminate information regarding CSU’s China efforts including reports and program data related to applicants and students.
  • Manage information on Chinese alumni and support ongoing alumni communications efforts.
  • Support the needs of inbound and outbound Chinese delegations.
  • Represent CSU, as appropriate, during recruitment activities and partnership development programs with institutions in China.
  • Present the pre-departure orientation for new students.
  • Communicate with partner institutions about course descriptions, students’ transcripts and diplomas.
  • Communicate regularly with CSU academic and student affairs offices to ensure student success.

Percentage Of Time 20 Job Duty Category Other Support Duty/Responsibility

  • Provide support for all aspects of Chinese student programs and activities of the Office of International Programs and the China Programs unit, including the Confucius Institute at CSU.
  • Create a course descriptions inventory to support the Registrar’s Office with credit transfer.
  • Other duties as assigned.

Percentage Of Time 10

Special Instructions to Applicants


  • Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.
  • Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience.
  • The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.


  • If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.
    • An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
    • An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
    • Positions requiring a degree or if using education as a substitution for work experience (eg: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.


  • When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.
  • Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
    **Please see the Required Documents section of the posting.


  • The selection process for State Classified positions may include an exam(s), which requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
  • All status updates for this position will be sent via email from In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.
  • Pertinent updates to your Application status can be obtained by logging into your application account at


  • Please check the Help link online at for assistance on your application or for answers to Frequently Asked Questions.
  • All other inquiries should be directed to the Colorado State University Human Resources Office

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires), Pre-employment Physical - Successfully complete the WorkSteps evaluation., Essential Services Designation - Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare., Special Requirements/Other - Per CSU HDS food safety training policy, the incumbent must successfully pass the ServSafe certification exam within 6 months of hire date.

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Employment and Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at

A standard appeal form is available at: If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.