Team Leader ISTS

Mawson Lakes, Australia
13 Mar 2018
End of advertisement period
06 Apr 2018
Contract Type
Full Time
  • Based in Information Strategy & Technology Services (ISTS) at Mawson Lakes Campus
  • 2 vacancies at full-time, continuing positions
  • Salary range: $96,150 - $108,705 per annum (plus super)

About the Job

As the Team Leader: CRM System Support you will lead and supervise a team of business analysts, application administrators and information technologists to meet the requirements of enterprise stakeholders of the Customer Relationship Management system environment.

Your role will be key in maintaining effective relationships between the business and IT and providing guidance to key stakeholders on the delivery of CRM solutions. You will also be responsible for the delivery of training and communication activities to support the delivery of CRM solutions to the wider university community.

As the Team Leader: Student Information Systems you will provide technical leadership to the Student Information Systems team who develop and support the University’s Student Information Systems, providing solutions, ensuring business objectives are met and identifying and implementing improvements in the performance of specific information technology functions.

You will be involved in the complete system development lifecycle from project planning to deployment and maintenance. You will also ensure adherence to the functions and processes of the ITIL service management model, including the application of ISTS project management methodology and quality procedures.

Skills and Experience

To be eligible for both roles you will have a relevant degree in the field or demonstrated equivalent knowledge and skills specifically as mentioned below:

Team Leader: CRM System Support: You will have extensive experience in leading substantial implementations or upgrades of complex ICT solutions, with an emphasis on enterprise-wide CRM solutions and/or Enterprise Resource Planning systems. To be successful, you will have demonstrated experience leading a team of business analysts, application administrators and/or developers, including mentoring junior staff, and an understanding of Performance Development and Management principles.

Team Leader: Student Information Systems: You will have substantial demonstrated experience in the architecture, design, development and support of large information systems in a complex environment comparable with the University along with experience in use and support of software quality standards and release procedures using a service management framework (such as ITIL). To be successful, you would have lead and mentored a team of systems analysts and developers in the past.

A University of Enterprise

The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions.

In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility.

Benefits on Offer

At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities.

We offer a competitive remuneration package that includes generous superannuation contributions of up to 17%, and we have a family friendly approach to ensure you enjoy a healthy work/life balance.

Lodging your Application

For a copy of the position description and to apply, please visit Please refer to the online application form which will indicate which selection criteria you need to address. For further information about the position or the recruitment process, please contact Amruta Das, Recruitment Consultant at Recruitment Central on +618 8302 1700 or via email to using job reference number #1092 for Team Leader: CRM System Support or #1097 for Team Leader: Student Information Systems.

Applications close: 9:00 am Friday 6 April 2018

Important Information:

  • Preview Application Form

In addition to your salary, the University will make employer superannuation contributions. The amount of superannuation you are entitled to will depend on the nature of your employment. You will also be entitled to annual leave loading, and other beneficial employment conditions. See more benefits of working for UniSA

How to apply:

Applications must be lodged online through Working at UniSA. If you experience any difficulty lodging your application visit FAQs.

For further support contact Recruitment Central on +61 8 8302 1700 or email and you will receive a response within one working day.

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