Academic Office Manager

London (GB)
09 Mar 2018
End of advertisement period
08 Apr 2018
Contract Type
Full Time

Academic Office Manager

Position based in Roehampton, south west London 

Glion Institute of Higher Education has been providing a premium education experience in hospitality and event, sport and entertainment management for over 50 years. Today, with campuses in Switzerland, London and online, Glion is ranked among the top 3 hospitality management schools in the world and specializes in preparing graduates for international careers in globally influential companies. 
Glion’s approach to education is unique and entirely different from other universities or institutions. The learning and teaching environment not only provides a holistic education, but continually exposes students to a range of industry networks in the areas of luxury, finance, real estate as well as hotels, resorts and events companies. Our student’s success in their chosen career is what drives us as an organization. 

We are now seeking an Academic Office Manager.

The Academic Office Manager is a pivotal role providing the academic management, faculty and students with effective administrative processes and facilitating the communication between Academic Offices on the Glion campuses and liaison with partner organisations.

Key responsibilities include:

  • To manage and lead the development of systems and tools that enhance the student experience and support the work of all faculty departments
  • To develop the communication channels between the departments of the school on its various campuses to support and enhance the student experience
  • To plan and produce the academic schedules, classroom allocations and assessment maps for students and faculty in-line with the Strategic Plan and budgetary controls in collaboration with the Campus Director and Programme Managers through the appropriate systems
  • To manage the student databases and the student files (courses and grades) in liaison with the partner organisation, analyse data and produce reports for submission to the appropriate committees
  • To ensure administrative processes are managed in an appropriate and timely manner to meet the planned needs of the School
  • To ensure that the Academic Office maintains appropriate administrative systems in a timely manner for pedagogical processes including preparation of documents and reports, statistics with analysis, examinations processes, course review & evaluations and analysis
  • To plan, prepare and organise meetings to include but not limited to the Programme, Progression, or Awards Committees in collaboration with all campuses, including the organisation of the minute takers
  • To manage the preparation of official letters (progression boards, warnings, contracts) and distribute, file (both soft and hard copies) in the student databases
  • To gather, report and analyse statistics and data from the academic office as  required by the Senior Management Team and Committees  
  • To act as a communication channel between the management, the academic team, faculty and partner organisations, especially our validating body and the host university
  • To initiate and lead projects for the development of policies and processes for implementation on the School campus as identified by the academic management
  • To manage all aspects of the Academic Office function on the campus
  • To ensure that Academic Office Administration practices and procedures are UKVI compliant  
  • To manage and make proposals for adjustments in administration practices to meet the growth targets for the student body and Faculty teams 

Desired Skills and Experience 

  • Degree in Business Management or equivalent
  • Excellent Excel skills
  • Considerable experience within Higher Education and specific  experience of the academic office function
  • Has successfully designed and implemented new administrative processes
  • Strong people management skills
  • Some experience in a commercial/for profit education environment is preferred
  • Experience with working with partner organizations
  • Problem Solving and analytical skills including data analysis
  • Initiative and ability to work independently and as a member of a team
  • Excellent organizational skills and extremely detail-oriented
  • Ability to build relationships with partners and stakeholders 
  • Ability to manage all aspects of meeting logistics
  • Excellent oral and written communication abilities 
  • Professional, reliable individual with a strong customer focused orientation
  • Ability to multi task and work to tight deadlines is essential 

To apply, please go to the Sommet Education Careers website

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