Alumni Volunteer Engagement Coordinator

Colorado State University
Fort Collins, Colorado, United States
05 Mar 2018
End of advertisement period
02 Apr 2018
Contract Type
Full Time

Description of Work Unit

This is the best time to join Colorado State University. Over the past eight years, CSU has consistently surpassed fundraising records, doubled alumni participation in philanthropy, and closed two of the largest gifts in the university’s history. Soon after exceeding its first campaign goal of $500 million in 2012, CSU embarked on a much more ambitious path: The $1 billion “State Your Purpose – The Campaign for Colorado State University.” To date, CSU has raised more than $881 million, and with two years remaining in the campaign, yet another fundraising record will be set.

The Division of University Advancement is integral to achieving and sustaining institutional excellence through fundraising and engagement efforts. The Division has one of the leading development teams in the country and places a strong emphasis on professional and personal growth for its employees, including educational opportunities, onboarding and mentoring programs.

Fort Collins is known as “The Choice City” because of its proximity to the beautiful Rocky Mountains, excellent schools, 300+ days of sunshine yearly, thriving arts scene, eclectic shops and restaurants, and miles of walking and biking paths.

The Alumni Association is seeking a successful individual who has a proven track record with a collaborative approach to share our vision to build one of the nation’s premier alumni relations teams. The CSU Alumni Association facilitates meaningful relationships between its 220,000+ alumni and the University. Using a combination of proven alumni engagement strategies and new, innovative approaches, the Alumni Association strives to celebrate the success of our alumni, build an emotional connection back to the institution, and help alumni to identify meaningful volunteer opportunities.

In addition, the Association recently opened the Iris & Michael Smith Alumni Center to serve as a place of pride and home to more than 220,000 alumni when they return to campus. The ideal candidate will be a consummate professional and will thrive in a fast-paced campaign and metrics/results-driven environment. The candidate will have a strong work ethic and a successful track record of building and growing programs, managing volunteers, and a demonstrated ability to work collaboratively with colleagues, alumni, faculty, and community partners.

Position Summary

Alumni Volunteer Engagement Coordinator is responsible for creating and managing meaningful volunteer opportunities for alumni locally, regionally, and nationally. This position is responsible for providing expert guidance and advice on best strategies to utilize volunteering, events, and programs as alumni, member, and donor engagement opportunities in order to meet unit goals. He/she will build positive relationships with internal and external partners and create and manage meaningful volunteer opportunities for alumni that strengthen their relationship with CSU through involvement in events, programs, and related experiences. This position will work with other Alumni Association team members on the planning and execution of events and programs

This individual will interact and build relationships with alumni, donors, volunteers, business partners, and Division and University colleagues. This position is based out of the Alumni Association office on the CSU campus in Fort Collins, Colorado. This is a 12-month, full time appointment and reports to the Associate Director of Alumni Engagement.

Required Job Qualifications

  • Bachelor’s degree in business, communications, hospitality, or related field
  • Two years of full-time professional experience in volunteer recruitment and management
  • One year of full-time professional experience in event and/or program management
  • Experience in a customer service or relationship building role
  • Ability to lift 25 pounds
  • Ability to travel and work non-standard hours, including early mornings, evenings, and weekends with a valid driver’s license and reliable transportation or access to a driver.

Preferred Job Qualifications

  • Experience working with volunteers in the production of events and programs
  • Experience building constituent engagement through events and programs
  • Experience working with constituent databases and analyzing data.
  • Excellent attention to detail, accuracy, and quality in work produced
  • Experience working with budgets and financial processes
  • Strong interpersonal communication skills and an ability to manage demanding work situations
  • Demonstrated ability to work as a member of a team and to thrive in a creative, fast-paced environment
  • Demonstrated ability to manage multiple projects, prioritize work to maximize productivity, and respond
  • effectively to change
  • Proficiency with Microsoft Office and strong information technology skills
  • Experience in alumni relations, non-profit associations, or higher education
  • Knowledge of Colorado State University and its Alumni Association
  • Success integrating diversity in the major duties outlined in the job description or demonstrated equivalent transferable skills to do so

Diversity Statement

  • Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty Category Alumni Volunteer Engagement, Relationship Management Duty/Responsibility

  • Create and manage meaningful volunteer opportunities for alumni to strengthen their relationship with CSU through participation in events, programs, campus collaborations, and related experiences. Includes research, analysis, and recommendation to set strategy to meet unit goals.
  • Serve as a representative of the Alumni Association and University while working with individual alumni volunteers and volunteer committees. Provide guidance and expertise for volunteer-driven programs to maximize success and create a meaningful experience for alumni, volunteers, and participants.
  • Assist Associate Director of Alumni Engagement in creating an overall strategy for engaging volunteers in innovative ways that connect them to the University.
  • Actively participate in growing membership, license plate sales, sponsorship, and revenue partnerships. All Alumni Association employees share a responsibility to meet and surpass Association revenue goals to support our $2.3 million budget.
  • Understand and apply knowledge of University Advancement alumni database in a variety of facets, including analysis of demographic data, program/event effectiveness, and return on engagement/investment. Monitor trends to increase alumni engagement and make recommendations to staff and senior leadership for enhancement or changes.
  • Design and build targeted lists for volunteer and engagement activities using the alumni database, review lists for accuracy and alignment with engagement goals and manage information for use in communications.

Percentage Of Time 60% Job Duty Category Event/Program Development and Production Duty/Responsibility

  • Develop, design, and produce all event planning details including but not limited to independently negotiating terms and contracts with vendors for services related to an event, invitation and guest list management, menus, audio visual and facility requirements, event set-up, design and décor, and executing contracts and agreements in accordance with University and State regulations.
  • Work collaboratively with alumni staff, vendors, volunteers, and CSU partners to assess requirements for each event or program experience and provide innovative solutions that will result in a successful project, this includes open and continuous communication to resolve issues and ultimately ensure guest satisfaction.
  • Responsible for risk management assessment in relation to each event to ensure safety and comfort of alumni volunteers and event/program guests.
  • Manage on-site event production, including directing team members and alumni volunteers involved in the production of each event or program.

Percentage Of Time 30% Job Duty Category Operations and Campus Involvement Duty/Responsibility

  • Manage a $20,000+ program budget and comply with university financial policies. Recommend avenues to increase revenue streams and how funds are directed and facilitate requests for additional funds when needed.
  • Serve as Alumni Association representative and liaison to university committees.
  • Exercise initiative, sound judgment, creativity and discretion in performing work assigned, anticipating and addressing concerns, responding to requests for information, and organizing and maintaining confidential files and records.
  • Contribute to the total effectiveness of the department, communicating openly, solving problems proactively, offering creative ideas and working as a positive, engaged team member.

Percentage Of Time 10%

Special Instructions to Applicants

Please demonstrate in your cover letter and resume any and all of the preferred qualifications that you meet. References will not be contacted without prior notification of candidates.

A $3,000 moving allowance may be negotiated at the time of hire.

This position requires the ability to travel and work non-standard hours, including early mornings, evenings, and weekends with a valid driver’s license and reliable transportation or access to a driver.

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires), Valid Driver’s License, Travel

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EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.