Network and Server Technician
Description of Work Unit
This is the best time to join Colorado State University. Over the past eight years, CSU has consistently surpassed fundraising records, doubled alumni participation in philanthropy, and closed several of the largest gifts in the university’s history. Soon after exceeding its first campaign goal of $500 million in 2012, CSU embarked on a much more ambitious path: The $1 billion “State Your Purpose – The Campaign for Colorado State University.” To date, CSU has raised more than $875 million, and with more than two years remaining in the campaign, yet another fundraising record will be set.
Under the leadership of CSU President Tony Frank, campus support for the Division of University Advancement has increased significantly. Faculty engagement in development is at an all-time high and cross-disciplinary fundraising models are emerging across the university. This makes the role and function of University Advancement-Development all the more critical as CSU continues on its path of fundraising excellence.
The division of University Advancement is integral to achieving and sustaining institutional excellence through fundraising and engagement efforts. The Division has one of the leading development teams in the country and places a strong emphasis on professional and personal growth for its employees, including educational opportunities, onboarding and mentoring programs.
Fort Collins is known as “The Choice City” because of its proximity to the beautiful Rocky Mountains, excellent schools, 300+ days of sunshine yearly, thriving arts scene, eclectic shops and restaurants, and miles of walking and biking paths.
The vision of Development and Advancement Information Services (DAIS) is to be the strategic information partner for decision making in support of a successful campaign that funds the aspirations of the engaged university. DAIS supports the institutional goals of the university by providing the support activity for the collection, management, analysis and effective delivery of the university’s constituency information (e.g., alumni, donors, friends, companies, etc.). This Constituency Development Information System (“CDIS”) is a central, university-wide resource, used for the purpose of coordinating mutually beneficial, personalized relationships between the extensive areas of the university and their constituents to enable the advancement of engagement and philanthropy.
This position reports directly to the Director of Innovation Technology within DAIS.
The Network and Server Technician is responsible for the day-to-day management of University Advancement’s MS Active Directory domain and most components therein – network infrastructure, domain controllers, member servers (Web, File/Print, and application hosts), workstations, hand-held devices, and other computing/networking components within University Advancement.
This position requires ongoing communication and collaboration with University Advancement staff, as well as with peers in the greater CSU IT community.
This position is responsible for routine patches and other off-hours maintenance of production and test systems, and will receive off-hour alerts for problems with the systems. Cell phone availability is necessary.
This position requires a solid background in networking concepts & designs and system support & troubleshooting. Strong knowledge of all Windows operating environments, administrative tools and configuration techniques is required.
Associate’s degree from an accredited institution in an Information Technology or related field AND one (1) year of network administration and customer support experience.
Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date.
Additional relevant experience will substitute for the required education on a year-for-year basis.
Additional relevant education will substitute for the required experience on a year-for-year basis.
The highly desired candidate will possess the following knowledge, skills, abilities, personal characteristics, and experience directly related and critical to this position:
- Strong experience with Windows and Mac operating systems, primary software packages such as Microsoft Office and end-user devices such as tablets and smartphones.
- Experience managing a technical help desk, managing inventory, providing technical customer support and supervising help desk staff.
- Experience maintaining a Windows network, including Active Directory, group policy, server maintenance and backup systems/processes.
- Experience with Microsoft IIS, Microsoft SQL Server and/or related products.
- Experience maintaining and configuring high-availability systems (clustering, load-balancing) and virtualized servers.
- Experience working with IT security concepts & practices such as firewalls, intrusion detection, vulnerability scanning and PCI compliance.
- Excellent interpersonal and communication skills.
- Ability to maintain confidentiality and discretion when accessing sensitive networks and systems.
Essential Job Duties
Job Duty Category Network Administration Duty/Responsibility
- Provide ongoing network and computing support in the current operating environment by analyzing and resolving hardware and software issues at both the server and client level.
- Research, plan, and apply maintenance updates and fixes to central and distributed software applications and operating systems.
- Improve current systems to accommodate increasing/evolving demands and implement proactive solutions.
Percentage Of Time 50% Job Duty Category Customer Support Duty/Responsibility
- Manage technical help desk and provide front-line support to end-users by phone, in-person, email, and/or via remote assistance.
- Train, supervise, and guide student assistants.
Percentage Of Time 25% Job Duty Category Research Emerging Technologies Duty/Responsibility
- Research new and emerging technologies, techniques, and strategies by identifying and testing potentially relevant products and methods.
- Evaluate and analyze current system components and procedures to determine potential for integration with, or replacement of existing processes, and providing recommendations to management on future direction.
Percentage Of Time 15% Job Duty Category Documentation Duty/Responsibility
- Document existing/emerging procedures and operations associated with network administration, server configuration, and PC support.
Percentage Of Time 10%
Special Instructions to Applicants
APPLICATION INSTRUCTIONS AND INFORMATION
- Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.
- Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience.
- The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.
- If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.
- An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
- An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
- Positions requiring a degree or if using education as a substitution for work experience (e.g.: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.
- When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.
- Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
**Please see the Required Documents section of the posting.
- The selection process for State Classified positions may include an exam(s), which requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
- All status updates for this position will be sent via email from email@example.com. In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.
- Pertinent updates to your Application status can be obtained by logging into your application account at https://jobs.colostate.edu
DEPARTMENT CONTACT INFORMATION
- Please check the Help link online at https://jobs.colostate.edu/help/ for assistance on your application or for answers to Frequently Asked Questions.
- All other inquiries should be directed to the Colorado State University Human Resources Office (970) 491- MyHR(6947).
Conditions of Employment
Pre-employment Criminal Background Check (required for new hires), Valid Driver’s License, Special Requirements/Other - Must be willing to work non-standard hours when necessary, Travel - Must be able to travel to remote computer sites when necessary for repair work
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.
The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.
Background Check Policy Statement
Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.
Employment and Appeal Rights
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.