Computer Support Specialist

Boston University
Boston, Massachusetts, United States
27 Feb 2018
End of advertisement period
27 Mar 2018
Contract Type
Full Time

Job Description

The Research Desktop Technician will be responsible for technology support, maintenance, installation, and troubleshooting for scientific Linux workstations and computers connected with and/or operating scientific machinery on the Boston University Medical Campus. This position will provide primary support for academic departments' Linux workstations as well as serving as a primary contact point for technology support issues to include Service Desk intake, incident and service request resolution, acting as an escalation point for Client Support Specialist I positions and student assistants, and resolving client support issues at the first and second technical levels. Additionally, this position will provide broad technology support for computers working with scientific machinery, primarily but not exclusively in research cores. Linux experience strongly preferred. Experience in academic research setting encouraged.

Job Location BOSTON, Massachusetts, United States

Position Type Full-Time/Regular