Manager of Program Development

Colorado State University
Fort Collins, Colorado, United States
28 Feb 2018
End of advertisement period
28 Mar 2018
Contract Type
Full Time

Description of Work Unit

For more than 50 years, CSU Online, an enterprise unit formally named the Division of Continuing Education, has been delivering online and distance programs developed at the flagship research campus in Fort Collins, Colorado. Housed in the Office of Engagement, which reports directly to the university president, CSU Online provides affordable access to a high-quality education from wherever students call home around the nation and world, on a schedule that fits their lives. CSU’s online students receive the same education, learn from the same faculty, and earn the same regionally accredited degree as students on the Fort Collins campus. CSU Online offers more than 40 degrees, online and at a distance, as well as hundreds of credit and noncredit courses and dozens of certificate programs, digital badge programs, and Massive Open Online Courses (MOOCs).

CSU Online is a center of innovation at the university, supporting not only the development of online and distance courses and programs but also the enhancement of campus instruction. It enjoys strong partnerships with the Office of the Provost, the Colleges, the Graduate School, the Division of Student Affairs, and key instructional groups within the university, including the Institute for Learning and Teaching and the University Distinguished Teaching Scholars. CSU Online is actively engaged in projects intended to improve teaching effectiveness and educational access and affordability across the university, including initiatives in areas such as open educational resources, open-access publishing, virtual and augmented reality, active and technology-enhanced teaching and learning, and learning analytics.

CSU Online has a staff of about 70 professionals. Key teams include Program Development and Management, Marketing and Communications, Student Success and Engagement, Finance, Learning Technologies, and Research and Analytics. CSU Online collaborates closely with the colleges, departments, and divisions across the university, with other universities in the CSU System, and with government, business, non-profit organizations as well as other educational institutions in the Rocky Mountain region. CSU Online is a vibrant and growing organization with significant potential for continued growth.

Position Summary

The Manager of Program Development manages the development and maintenance of professional and non-credit programs at Colorado State University Online. As a part of the professional and non-credit team this position generates leads and recruits subject matter experts within industry, the public sector, and the University for digital badge and non-credit programs. The manager is responsible for ensuring relationships result in the creation of new programs and courses. This position is responsible for managing the contracting and course development process including but not limited to; content generation and development, defining outcomes, and outlining course structure and scaffolding into new or existing programs. The manager reports to the Director of Professional and Non-Credit Programs at CSU Online. Reflecting departmental and institutional values, candidates are expected to have the ability to advance CSU Online’s commitment to diversity and inclusion.

Required Job Qualifications

  • Bachelor’s degree from an accredited institution in communications, liberal arts, cultural studies, business or related field
  • At least three years of experience working in distance or continuing education, or program development and management
  • Experience communicating and collaborating with faculty and/or external partners to build mutually beneficial partnerships

Preferred Job Qualifications

  • Master’s degree in communications, liberal arts, cultural studies, business or related field
  • Excellent writing and interpersonal communication skills
  • Experience with course/program development and management
  • Understanding of the higher education environment
  • Understanding of business-to-business sales, contracting, and marketing
  • Ability to manage a budget
  • Ability to execute complex projects with little or no oversight
  • Ability to assess progress on initiatives
  • Ability to work effectively in a collaborative context
  • Strong planning and organizational skills
  • Ability to work ethically with confidential information
  • Experience working with market research
  • Expertise communicating and acquiring customers through regular phone, email, or other communication vehicles
  • Experiencing identifying, creating and executing strategic partnerships
  • Ability to develop and manage internal and external processes
  • Strong customer service skills including the ability to positively interact with faculty, colleagues, industry partners, and customers
  • Strong analytical skills
  • Understanding of emerging instructional technologies, including competency- and skills-based digital badging platforms

Diversity Statement

  • Demonstrated knowledge of, and relevant ability with, culturally diverse communities among potential target and constituent populations.

Essential Duties

Job Duty Category Program Development and Management Duty/Responsibility

• Execute the development of programs including tracking and managing the course development schedule in consultation with the director to achieve instructional-design-readiness prior to start of development:

  • Generate and curate content for online courses,
  • Develop course and program outlines and film scheduling, and
  • Provide course/program development support and oversight.
  • Manage digital badge creation and publication.
  • Manage and support all noncredit programs and digital badge programs:
  • Communicate with partners, gather data, resolve issues, and regularly assess the status of enrollments and marketing in programs and courses, and
  • Create enrollment and revenue reports for all noncredit/digital badge programs and report to partners for distribution/invoice compilation.
  • Perform other duties as assigned by the Director of Professional and Non-Credit Programs.

Percentage Of Time 50 Job Duty Category Engagement, and Partnership Building Duty/Responsibility

  • Identify business-to-business sales of the CSU Online course development opportunities, partnerships, and collaborative initiatives.
  • Build relationships with industry and University partners to attract new subject matter experts to establish online programs and courses.
  • Represent the Division and the Office of Engagement with industry associations, businesses, and public/governmental agencies.

Percentage Of Time 25 Job Duty Category Interaction/ Communication Duty/Responsibility

  • Work collaboratively with internal support units as an active contributing member to improve the customer experience, efficiencies, and effectiveness of CSU Online and its partners by identifying gaps and implementing solutions.
  • Develop and maintain strong intra-office relationships to ensure continuity across teams through the program development, launch, and maintenance process.
  • Communicate in both writing and orally to a broad audience including external partners that are outside of occupational discipline to convey complex ideas and forge partnerships.

Percentage Of Time 20 Job Duty Category Financial/Budget Responsibility Duty/Responsibility

  • Work within and manage the noncredit and professional course development budget as determined by the director.
  • Reconcile course registrations with external vendors for distribution of revenue.
  • Negotiate memorandums of understanding and course development agreements.

Percentage Of Time 5

Special Instructions to Applicants

Interested applicants must submit a cover letter which addresses how professional experiences align with identified required and preferred qualifications of the position, a current resume, and the names, e-mail addresses, and telephone numbers of three (3) professional references.

References will not be contacted without prior notification of candidates.

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires)

Search Contact Scott Woods,

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.