Assistant Director of Student Success

Colorado State University
Fort Collins, Colorado, United States
28 Feb 2018
End of advertisement period
28 Mar 2018
Contract Type
Full Time

Description of Work Unit

The Office of Financial Aid (OFA) oversees and administers financial aid, billing, residency, and student employment. OFA operates under the Division of Enrollment and Access to provide student-centered assistance by working under federal, state, and university guidance, enabling students to enroll, manage their finances, achieve their academic goals, and graduate in a timely manner. Seventy-five percent of CSU students are financial aid recipients, and OFA disburses over $300 million of financial aid annually. OFA seeks professionals who wholeheartedly believe in access to and success in higher education and want to be part of a culture of diversity and inclusion.

Position Summary

  • Reporting to the Associate Director for Client Services, the Assistant Director, Student Success, supervises two coordinators and four senior counselors. This position also coordinates all outreach activities, both on and off campus. This function is accomplished by overseeing the communications and outreach for The Office of Financial Aid.
  • As part of CSU’s land grant mission, the Office of Financial Aid is committed to the principle of inclusive excellence. A successful candidate will share in our common goal to welcome, value, and affirm everyone on our campus, embracing their various identities, skills, ideas, talents, and contributions. In addition, a successful candidate will equitably assist students in navigating the often complex and confusing financial aid process in support of access and success.
  • “In accordance with Federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.” Required Job Qualifications
  • Bachelor’s Degree with two years of full-time professional experience (excluding student employee experience) working in a Title IV Financial Aid Office with a demonstrated knowledge of federal student financial aid regulations.
  • Excellent written communications skills, as demonstrated by application materials submitted.
  • Demonstrated experience delivering excellent customer service to students, families, and both on- and off-campus constituents.
  • Demonstrated experience developing and presenting on financial aid and scholarship programs.
  • Demonstrated experience advising students on complex financial aid and scholarship issues in individual and group settings.
  • “In accordance with Federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.”

Preferred Job Qualifications

  • Master’s degree in higher education or related field
  • Five years professional experience in a Title IV Financial Aid Office with a demonstrated knowledge of federal student financial aid regulations
  • Demonstrated experience managing full-time, professional financial aid staff
  • Working knowledge of Ellucian Banner student information system.
  • Demonstrated ability to produce detailed reports and marketing plans for high-quality customer service.
  • A strong understanding of the Land Grant Mission of Colorado State University.
  • A personal or professional commitment to diversity as demonstrated by persistent effort, active planning, and allocation of resources and/or accountability for diversity outcomes.

Diversity Statement

Demonstrated knowledge of, and relevant ability with, culturally diverse communities among potential target and constituent populations.

Essential Duties

Job Duty Category Training Duty/Responsibility

  • Develops training materials and instructs department staff by conducting group and individual training sessions.
  • Resource for students and staff, including work-study students, for on-campus resources to help students with immediate needs, including but not limited to, food insecurities, housing assistance, or other personal concerns.

Percentage Of Time 10% Job Duty Category Special Program Management Duty/Responsibility

  • Collaborate, build and foster relationships with on-campus constituents including Residence Life, Admissions, Student Leadership Community Engagement and other on-campus partners.

Percentage Of Time 15% Job Duty Category Outreach Coordination Duty/Responsibility

  • Coordinate public relations, marketing, and outreach for the Office of Financial Aid (OFA). Prepare and deliver presentations, and answer questions from audience as OFA subject expert. Train staff to create presentations, coordinate the scheduling of staff for various outreach events and presentations. Strategize with OFA leadership to determine which events in which OFA will participate.

Percentage Of Time 25% Job Duty Category Supervision Duty/Responsibility

  • Supervises and directs two coordinators and four senior counselors in Client Services. Manage, coach, motivate, mentor, and staff retention advocate. Provide verbal and written direction, training, leadership, performance evaluation, and addressing informal grievances.

Percentage Of Time 25% Job Duty Category Communications Duty/Responsibility

  • Publications, marketing, collaborating with various campus constituents including the Office of Admissions, Alliance Partnerships/Access Center, Student Affairs, Orientation and Transition Programs, Parent and Family Programs, and CASA. Coordinate financial awareness communications and sessions to campus as needed.

Percentage Of Time 25%

Special Instructions to Applicants

For full consideration please apply by 3/19/2018, 11:59 pm (MT) with a cover letter that addresses the required and preferred qualifications, resume, and contact information for 3 professional references.
References will not be contacted without prior notification of candidates.

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires), On-call Status - Handle inherrent technology issues, disbursement challenges, etc. may require assistance during "off-work" hours., Travel - Conferences as appropriate., Special Requirements/Other - Credit Check Required

Search Contact Lori Woodruff,

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.