- Based in the new UniSA Online Unit at 60 Light Square, Adelaide
- 2 x full time, twelve (12) month fixed term contract
- Salary range: $61,431 - $69,442 per annum (plus super)
About the Job
Joining the newly created UniSA Online unit as a Degree Adviser, you will be the first point of contact in providing information to prospective students, raising the profile of UniSA Online degrees, and giving an individual and tailored customer service experience. With your extensive knowledge of our new degree offerings, you will respond to queries and convert prospective student enquiries into enrolled UniSA Online students.
You will be responsible for responding to phone, live chat and online web form enquiries as well as conducting outbound calling campaigns. You will also assess applications for eligibility and process the admission of students into their program of study.
If you are people-focused and want to join this exciting new initiative, we want to hear from you!
Skills and Experience
Solid experience in a sales focused, call centre environment, with a focus on achieving targets and delivering a high quality, responsive customer service is essential. You will work well in a collaborative team environment and be skilled in building effective working relationships with a diverse group of stakeholders. You will be adept at counselling students on which degrees are the best match for their career objectives and study preferences.
Most importantly, you will have a professional phone manner, excellent communication skills, and an enthusiasm for this new and flexible working environment.
A University of Enterprise
The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions.
In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility.
Benefits on Offer
At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities.
We offer a competitive remuneration package and we have a family friendly approach to ensure you enjoy a healthy work/life balance.
For further information visit our recruitment website
Lodging your Application
For a copy of the position description and to apply, please visit https://workingatunisa.nga.net.au/. Please refer to the online application form which will indicate which selection criteria you need to address. For further information about the position or the recruitment process, please contact Georgie Hart, Recruitment Consultant on +618 8302 1700 or via email to firstname.lastname@example.org using job reference number #1066.
Applications close: 9:00 am Wednesday 7 March 2018
Pursuant to the Children's Protection Act 1993 (SA), this position has been deemed prescribed. It is an inherent condition of appointment that the successful candidate obtains and maintains (at their own expense) a South Australian Department of Communities and Social Inclusion (DCSI) Criminal History Assessment determining them fit to work with children. Further information regarding a DCSI Child-Related Employment screening assessment can be found via the DCSI website.
Previous applicants need not apply.
- Preview Application Form
In addition to your salary, the University will make employer superannuation contributions. The amount of superannuation you are entitled to will depend on the nature of your employment. You will also be entitled to annual leave loading, and other beneficial employment conditions. See more benefits of working for UniSA
How to apply:
Applications must be lodged online through Working at UniSA. If you experience any difficulty lodging your application visit FAQs.
For further support contact Recruitment Central on +61 8 8302 1700 or email email@example.com and you will receive a response within one working day.
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