Quality Coordinator (Partnerships and Study Centres)

Coventry, West Midlands (GB)
£18 – 20,000 dependent on experience
13 Feb 2018
End of advertisement period
03 Apr 2018
Contract Type
Full Time

Quality Coordinator (Partnerships and Study Centres)

About Arden University

Arden University is an independent higher education provider offering a range of degrees and master programmes by online distance learning and blended learning at study centres. Since 1990, we have given learners worldwide an opportunity to further their studies in a way that suits their lifestyle. 

We started as a family-owned business in 1990 and maintain the same high standards, professional and caring approach.  In 2016 our ownership transferred to Global University Systems, an international network of higher-education institutions, brought together by a shared passion for accessible, industry-relevant qualifications. 

In 2014, we were awarded Taught Degree-Awarding Powers and began to develop our own programmes to meet growing UK and international demand for our affordable and flexible learning model.   In 2015 we were granted permission to use University Title and the company was renamed Arden University.  

Approximately 6,500 students in about 150 countries are studying through Arden University and over 90% of them combine work and study. 

About the job

We have an exciting opportunity for a Quality Coordinator (Partnerships and Study Centres) to join the Academic Affairs Department, comprising of four teams; Quality, Registry, Student Data and Partnerships.  This post is within the Partnerships team which has overall responsibility for quality management of agents and study centres.

The post-holder will take on responsibility ensuring high standards are maintained in accordance with University regulations in the approval and monitoring of study centres, agents and educational partnerships.  The Quality Coordinator (Partnerships and Study Centres) will liaise with external partners and provide administrative support to ensure efficient operations.  With a positive attitude, good organisational skills and effective communication the post-holder will undertake a range of tasks from developing and maintaining records to monitoring all external partnership activity and dealing with students.

Duties and Responsibilities

  • Maintaining the Agent and Collaborative Partnership Register, Referrer Register and contracts
  • Supporting the development and approval of study centres, agents and educational partnerships in accordance with regulations
  • Collating approval and due diligence documentation for Partnership Approval Group (PAG)
  • Servicing and contributing to PAG, including accurate minute-taking
  • Liaising with internal and external parties on quality matters and activities regarding all partnership and study centre activity
  • Undertaking regular monitoring of agent activity, performance and public information 
  • Liaising externally with agents and study centres on any deviations identified from pre-approved templates and agreements
  • Assisting in the preparation of agent and study centre monitoring reports for PAG
  • Maintaining student handbooks, operational manuals and other policy and procedural documents with regards to agents and study centres
  • Assisting in the organisation of student voice mechanisms at study centres
  • Implementing a variety of quality assurance activities to ensure external partnerships adhere to University processes and regulations
  • Servicing and minute-taking of any additional committees and boards meetings

Person Specification

It is essential that candidates can demonstrate:

  • Excellent organisational skills
  • Ability to prioritise task effectively
  • Attention to detail
  • Ability to communicate effectively and articulately, both verbally and in writing, to a wide variety of stakeholders (e.g. students, senior academics)
  • IT literacy, e.g. solid grasp of common software packages including Microsoft Word, Excel, PowerPoint and Outlook
  • Good basic analytical and problem-solving skills
  • Ability to work effectively to deadlines
  • Ability to understand and advise others on regulatory procedures

To apply, please email your CV and covering letter to

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