Environmental Services Supervisor

Colorado State University
Fort Collins, Colorado, United States
11 Feb 2018
End of advertisement period
11 Mar 2018
Contract Type
Full Time

Description of Work Unit


HD Facilities provides building and support services for the department of Housing and Dining Services by ensuring a clean, safe and maintained living and learning environment for internal and external customers and University guests.


Founded in 1870 as the Colorado Agricultural College, Colorado State University is now among the nation’s leading research universities. Fort Collins is an award-winning city located on the Front Range of the Rocky Mountains with the foothills and 14,000-foot peaks visible to residents. Easy access to hiking, skiing, rafting and other outdoor sports is a great advantage to CSU students, faculty and staff.

CSU’s Commitment to Campus offers employees a healthy work-life balance through a wide variety of programs, discounts, and special benefits. This includes Employee Study Privilege (nine free credits per year available through CSU, CSU Global, CSU Online Plus, and University of Northern Colorado), Family Tuition Scholarship Program, Discounted Veterinary Care, Wellness Membership Discounts, Volunteers in Public Schools Leave Program, Athletic Ticket Discounts, and much more! Visit www.facultyandstaff.colostate.edu to learn more about working at CSU.

Position Summary

Provide a safe and clean living and learning environment for students, staff and University guests by responding to the daily cleaning and maintenance of housing facilities with a focus on sustainability and customer services. Providing supervision as a supervisor over others. The supervisor is responsible for a work unit including accountability for the use of equipment, space, and resources. Although positions follow established work processes, they have the authority to determine the procedures required to accomplish the work. Positions use judgment on an ongoing basis to select the most appropriate technical guidelines and adapt them to develop work procedures that accomplish tasks.

Note: This position will work Monday through Friday, 12:30 p.m. – 9:00 p.m.

Minimum Qualifications

Two (2) years of full-time experience providing custodial services for a commercial cleaning employer, of which must have included one (1) year of supervisory experience leading a team in the execution of job tasks.



Preferred Qualifications

The highly desired candidate will possess the following knowledge, skills, abilities, personal characteristics, and experience directly related and critical to this position:

  • Strong delegation and leadership skills in a high-volume environment to ensure the execution of tasks.
  • Excellent customer service skills and the ability to teach and lead peer Custodians.
  • Experience in both residential (live-in customers) and commercial environments.
  • Experience with entering personal living spaces with an awareness and good work practices for privacy and discretion of residents and guests.
  • Excellent verbal communications skills, and experience communicating with a variety of groups and levels of employees in an organization.
  • Demonstrated interpersonal skills and ability to hold other accountable while be patient and flexible.
  • Completed Safety Related training for (i.e. Blood Borne Pathogens).

Essential Job Duties

Job Duty Category Custodial Services Duty/Responsibility

  • Keeps residential living, learning and dining environments clean and safe using “green” practices: environmentally safe chemicals, water conservation, recycling, conserving energy by turning off lights, etc. Cleaning and/or disinfecting is performed for showers, toilets, walls, sinks, drains, vents, trash receptacles, ceilings, floors, mirrors, vanities, windows, appliances, furnishings and all hand hold surfaces.
  • Provides clean-up for blood borne pathogen situations not handled by EHS.
  • Clean hall and room carpet in residential living, learning and dining environments by vacuuming and shampooing. Clean hard surface floors by sweeping, mopping, buffing, stripping and refinishing. Remove gum.
  • Cleans around outside of building by picking up trash, sweeping, removing gum, washing sidewalks and snow/ice removal. May provide building opening and lock-up procedures.
  • Dispose of trash/recyclables from intimal/external receptacles.
  • Use Personal Protective Equipment and safety procedures for the above tasks.
  • Train, mentor and work with employees on above existing tasks.

Percentage Of Time 55% Job Duty Category Residential, Apartment, and Dining Zone Supervision Duty/Responsibility

  • Learn, apply and demonstrate how to enter personal living space with an awareness/enforcement of privacy and discretion for residents and guests, dealing with living habits, state of undress, shyness, etc.
  • Developing awareness/enforcement of student/guest behavior expectations, identifying “red flags” such as alcohol, drugs, fire arms, unhealthy living conditions, etc. Remind the residents of personal safety (locking doors and windows, un-propping EXIT doors, etc.)
  • Have appropriate social interactions with residents and guests and be aware of their personal space, using appropriate communication and providing programmatic support.
  • Clean-up after construction projects.
  • Provides seasonal “Hotel/Motel” summer conference services prepping residence hall rooms for guests Including set-ups, linens, making beds, removing trash, and providing maid service. Turning the rooms over numerous times, often requiring overtime (after work hours or on scheduled days off) to ready rooms and public areas for the next conference group.
  • Use Personal Protective Equipment and safety procedures for the above tasks.
  • Train, mentor and work with employees on above existing tasks.

Percentage Of Time 15% Job Duty Category Supervision Duty/Responsibility

  • Enters and approves time and leave requests into designated software systems.
  • Make sure custodial tasks are accomplished efficiently.
  • Establishes implements and evaluates standards.
  • Makes recommendations as to hiring, termination, transfers, discipline and promotion.
  • Writes annual performance plans, conducts mid-year and yearly evaluations for employees.
  • Orders custodial supplies, regulates and inventories them.
  • Establishes open communication with staff, support staff, and customers via individual contacts, meetings, training sessions, safety topics, etc.
  • Clerical and administrative duties example of but not limited to, pre-vacate inspections, furniture inventory, equipment inventory, apartment turnover sheets, apartment charge sheets, building walks, weekly area reports, and “last look” room inspections.
  • Review daily, monthly, special reports retrieved from software systems.
  • Positions study data to determine what it means to use that information to adjust processes, methods and techniques.
  • Enforce and comply with Operations Management Handbook, University Departmental Procedures and Policies.

Percentage Of Time 15% Job Duty Category Meeting Attendance and Trainings Duty/Responsibility

  • Attend all required/recommended training/classes/seminars provided by HDS to accomplish the above, which include ethics, safety, diversity, communications, BBP and any applicable training in providing the best customer service, etc. Develop professional skills and communication to effectively interact with live in residents and guests.
  • Attend all meetings, committees and department sponsored functions.

Percentage Of Time 10% Job Duty Category Other Duties Duty/Responsibility

  • Performs minor maintenance Including but not limited to replacing lamps, minor painting, carpet trimming and drain cleaning. Assist and shadow maintenance staff.
  • Inspects and services Environmental Services equipment and machinery. Check fire extinguishers and lights.
  • Use Personal Protective Equipment and safety procedures for the above tasks.
  • Train, mentor and work with employees on above existing tasks.

Percentage Of Time 5%

Application Details

Special Instructions to Applicants


  • Clearly document job duties performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the “Work Experience” section on the application. We must be able to evaluate your experience based on this information.
  • Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that we can calculate full-time experience.
  • The APPLICATION is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.


  • If an Application is considered “Incomplete”, the application will be removed from consideration for the position.
    • An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
    • An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.


  • When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening. **Please see the “Required Documents” section of the posting.
  • Resumes will not be accepted in place of a complete application; however, resumes may still be required as a component of complete application materials.


  • The selection process for State Classified positions may include an exam(s), which often requires candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
  • All status updates for this position will be sent via email from humanresources@colostate.edu. In addition to your Inbox, remember to check in your Junk and Deleted folders for these important communications.
  • Pertinent updates to your application status can be obtained by logging into your application account at https://jobs.colostate.edu
    1) Multiple ways to login:
    • Enter your Username and Password on the home page to login,
    • Click on Login (in the upper left-hand corner) – then Login (Under Apply without Vitae),
    • or Click on Returning Applicant – then Login (under Apply without Vitae)
      • You can view the Status of your application for each position
      • You can withdraw your application from consideration
      • You can view the job posting for the position you applied
      • You can archive the application once the position has been filled
    2) Select “Your Applications” in order to display all the applications you have submitted to open positions as well as the following:


  • Please check the “Help” link online at https://jobs.colostate.edu/help/ for assistance on your application or for answers to Frequently Asked Questions.
  • All other inquiries should be directed to the Colorado State University Human Resources Office at the main phone line: 970-491-MyHR (6947).

Conditions of Employment Pre-employment Criminal Background Check (required for new hires), Pre-employment Physical - Successfully complete the WorkSteps evaluation., On-call Status - Weekend coverage if needed by department., Special Requirements/Other - Overtime, longer shifts for summer conferences to complete work. EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Employment and Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.