Change and Release Analyst

Boroondara, Australia
09 Feb 2018
End of advertisement period
25 Feb 2018
Contract Type
Full Time
  • We are driven to find innovative research solutions to real world problems
  • HEW 7, $82,585 - $89,149 + 17% super
  • Full-time, on-going, Hawthorn campus

About Swinburne

Swinburne’s emphasis is on high quality, engaged teaching and research in science, technology, business, design and innovation – teaching and research that makes a difference in the lives of individuals and contributes to national economic and social objectives. 

About the job

The Change and Release Analyst role resides in the IT Service and Quality Management team within Information Technology. The purpose of this position is to provide experience-based knowledge on software change and release processes in alignment with the IT Service Management framework. The position holder will help develop, establish and maintain software change and release processes to optimise the efficiency and effectiveness of IT Service Delivery to the customers of Swinburne IT.

The Change and Release Analyst is expected to analyse existing processes and accompanying documentation, simplifying where appropriate and ensuring clarity and purpose of process steps, sequencing, decision points and inter-relations with other processes.

The position is also expected to employ interviewing techniques to understand undocumented procedures and translate that information into a documented process. A pre requisite requirement for this role is excellent interpersonal skills and the ability to extract and analyse information. Excellent documentation skills are also required, as the output from process analysis is the creation/update of procedures, processes, guidelines, and diagrams that articulate and instruct on process flow in a clear and concise manner.

The Change and Release Analyst will support colleagues in the IT Service and Quality Management team as a champion of continuous improvement, promoting a culture of Continuous Improvement across Swinburne’s IT operational teams. The role is expected to work collaboratively with IT teams and stakeholders to build understanding of the benefits derived through adherence to processes and compliance with policy, through which an improved service delivery offering will drive down the occurrence and impact of system outages, and enhance our ability to maintain reliable IT services whilst enabling the efficient execution of change.

Skills and experience

To be successful in this role you will need to demonstrate the following:

  • A degree with at least 4 years subsequent relevant experience; or extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training
  • Demonstrated experience in a service management role requiring the ability to plan, coordinate, supervise, monitor and evaluate
  • Demonstrable customer focus bias with a track record for delivering service improvements using the ITIL framework

A full list of the selection criteria is available within the position description


To find out more about the extensive benefits offered to Swinburne employees please visit:

How to apply

The diverse culture within Swinburne is a source of strength. We have an inclusive working environment with employees from a variety of backgrounds. We acknowledge that diversity in the university workforce increases the effectiveness of teams and our capacity for innovation. We welcome applications from Indigenous people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds.

We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2016 and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan which are integral components of our 2025 vision to be world class university creating social and economic impact through science, technology and innovation. 

To start an application click on 'apply' at the bottom of this page and submit a resume, cover letter and response to the Key Selection Criteria, as listed in the Position Description.

Swinburne University of Technology is a Child Safe Organisation and as part of this commitment, we require all employees to have a current Working with Children’s Check. 

All appointments are subject to a valid Working with Children’s Check, therefore it will be a mandatory requirement to have and maintain a current Working with Children Check.

Please do not email or send paper applications, all applications must be submitted online.

For further information about the position, please contact Mario Lobo on: +61 3 9214 3861.

If you are experiencing technical difficulties with your application, please contact the Recruitment team on +61 3 9214 8600 (option 2).

Should you require further support for an interview due to special needs or consideration, please contact our Diversity Consultant, Dr. Walter Robles, on, or our Aboriginal and Torres Strait Islander Employment Officer, Sherrin Trautmann on

Applications close at 11.30 pm, Sunnday 25th February 2018.