Network Support Officer

Canberra, Australia
05 Feb 2018
End of advertisement period
19 Feb 2018
Contract Type
Full Time

Classification: ANU Officer Grade 5/6 (IT)
Salary package: $68,704 - $81,030 pa plus 17% superannuation
Terms: Continuing, Full Time

  • Interesting and challenging environment;
  • Help support a large network deployment in support of enterprise, research and teaching based activities;
  • Join a team of highly skilled and dedicated engineers;

Position overview

Information Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of achieving excellence in research, teaching and public policy. These services include network, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments, and IT security. The work of ITS is coordinated with services provided within and by University Colleges and other Service Divisions to form a cohesive, University-wide information services infrastructure.

The Network Support Officer works within the Network and Telephony team to deliver robust and efficient network services to the University’s enterprise, research and teaching environments. This is delivered through fixed, wireless and telecommunication networks, including supporting services such as network monitoring, DNS, F5 load balancing and fixed/wireless network authentication systems across the primary ANU campus, and to our satellite sites.

The position undertakes the day-to-day operation and maintenance, plus service improvement and project based work across the University’s communications services, network cabling and network infrastructure to meet specified service levels and availabilities. This will include project delivery components, incident response and support of ongoing BAU services.

For more information, please contact Darren Alexander, Associate Director ICT Infrastructure, ITS T: 02 6125 5454, E:

Closing date: 19 February 2018

Position description:  Network Support Officer ANU56_PD_2018.pdf

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit

Application information

In order to apply for this role please make sure that you upload the following documents:

  • A statement of no more than two pages addressing the selection criteria.
  • A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
  • Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful applicant must have rights to live and work in this country.

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