Centre Manager: London Central and West
About Arden University
At Arden University our vision is to make education more accessible, engaging and beneficial to people everywhere. 2018 will be an exciting year for the University as we continue with our transformation and development programme, driving an industry-leading learner experience and further developing our innovative ‘compressed-blended’ full time degrees across 5 campus locations.
We are a values driven organisation, and in line with our values of supportiveness, integrity, innovation and ownership, we want to make sure that each of our study centres is delivering an outstanding student experience that is completely aligned to our brand promise, whilst providing a tailored and personalised experience reflective of the local needs and culture of the student and staff profile. We pride ourselves on the relationships we build with our students and the importance our staff across the organisation place on supporting students to realise their potential. We recognise that the pressures of people’s hectic, modern lives often means our students are constrained - by location, cost, family/caring commitments or simply time. By making our degrees, masters and MBA programmes available through both online distance learning and flexible on-campus ‘blended’ study, we have been able to support students ranging from 18 to 80 years old to achieve their ambitions and benefit from Higher Education.
Vacancy: Centre Manager: London Central and West
You will be the central point of oversight for all study centre operations, working with group functional Heads to ensure academic and support services for students meet with regulatory requirements and deliver on the Arden brand promise.
Taking ownership for driving a sense of cohesion and alignment amongst study centre staff, you will seek opportunities to celebrate achievement, deal with any localised performance, people or team issues and liaise closely with central functional heads to support the engagement, efficiency and performance of team members at the local site.
Reporting to the Operations Director, you will be the driving force for delivery of a leading class study centre experience at your allocated site(s). Working closely with your central HQ colleagues and across all functions ‘on-ground’, it will be your responsibility to make sure our students and staff are engaged, motivated and productive and that their voices are heard in all the relevant channels and decision-making forums. You will also be point person for all facilities matters, and have overall responsibility for making sure that daily operations deliver the Arden values, principles and promise.
You will be creative problem solver and excellent influencer with a real passion for delivering service excellence. You have probably managed dispersed teams before and worked in cross-functional matrix organisations where your great relationships and highly credible style means people see you as a natural ‘go to’ person for leadership, direction and a pragmatic response to challenges and opportunities.
You will have high energy, determination and drive, always championing the voice of your colleagues and students.
Crucially, you will be non political and collaborative in style, recognising the ongoing dialogue and compromise required to achieve the fine balance between central and local principles.
This is an exciting time to join a University that represents the future of Higher Education – please get in touch to receive a fuller job specification.
If you are interested in joining the Arden team, please apply to firstname.lastname@example.org , sending through a copy of your CV and a covering letter supporting your application.
The closing date for applications is Friday 2nd March 2018.