Student Conduct and Complaints Officer

Twickenham, London (Greater)
30 Jan 2018
End of advertisement period
26 Apr 2018
Contract Type
Fixed Term
Full Time

Student Conduct and Complaints Officer 
Department: Registry
Term: 3 months - Fixed Term 
Hours: 36 hours per week 
Salary: £28,936

Since 1850, St Mary’s mission has been to provide a high quality professional environment, inspired by its distinctive ethos and values. The University is an inclusive academic community, where everybody is welcomed.
St Mary’s is on an exciting journey of transformation and growth, to benefit students, staff and the wider St Mary’s community. As the University builds on its proud heritage, it will be looking for exceptional people to help shape its progressive future.
The Registry team is responsible for the quality assurance of academic provision and for all aspects of student administration, from admission through to graduation. We provide a wide range of administrative services for students and staff.  
The Registry department at St Mary’s University wants to appoint a suitable candidate to support and oversee aspects of the conduct and complaints capacity of Registry on a short term fixed term contract.   Located in the Registry Offices, the role will include the management of the two key University procedures (namely, The Student Complaints Procedure, and Academic and non-academic Student Disciplinary Procedures). You will be responsible for the timely and accurate delivery of these procedures, and will be the designated point of contact for both staff and students in this regard. You will also play an active role in the University’s Partnership working with the local Police, and be the point of contact for addressing concerns raised by local residents.

Qualified to degree level, you will have experience of working in the higher education sector.  You will have excellent written and oral communication and interpersonal skills and be able to act with tact and discretion.  You will have the ability to work under pressure, taking a methodical approach with an excellent eye for detail and will be a strong team player.  You will have excellent planning and organisational skills.  
For further information about the role and for details of how to apply, please click here.
Closing Date: Sunday 4th February 2018 at 23:59.  

Interviews will be held on Thursday 8th February and Monday 12th February.

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